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Description
Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees.
Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time.
Key Benefits:
Reduce costs and increase revenue.
A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries.
Employee engagement can be increased
Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking.
Customer satisfaction can be improved
Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.
Description
OneBar serves as an innovative knowledge management solution, enabling your team to gather and access essential internal information from any location. It provides an effective platform for documenting common queries and their corresponding answers for easy sharing among team members. You can pose questions, invite collaborators, and comment on responses, all within a centralized hub. With features like tagging answers, designating subject matter experts, and setting up expiration notifications, OneBar ensures that your information remains accurate and current. Unlike conventional keyword-based search tools, OneBar comprehensively understands your inquiries. If you have existing answers stored in Google Drive or Confluence, simply share the link, and OneBar will seamlessly integrate a live preview into your document. Accelerate your sales process with OneBar by equipping your team with timely and accurate responses, thereby reducing the time taken to address customer inquiries. This platform empowers every support representative to deliver exceptional service, making them all top performers. By centralizing knowledge and facilitating collaboration, OneBar enhances overall team efficiency and productivity.
API Access
Has API
API Access
Has API
Integrations
Box
Bullhorn
Encompass
Gmail
Google Calendar
Google Drive
Google Maps
HubSpot Marketing Hub
Jira
Jira Work Management
Integrations
Box
Bullhorn
Encompass
Gmail
Google Calendar
Google Drive
Google Maps
HubSpot Marketing Hub
Jira
Jira Work Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Capacity
Founded
2017
Country
United States
Website
capacity.com
Vendor Details
Company Name
OneBar
Founded
2017
Country
United States
Website
onebar.io
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal