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Description
Callation delivers a complete solution for businesses seeking smarter call reporting and actionable insights from their phone systems. Its user-friendly interface provides clean, clear dashboards that help teams focus on the most meaningful metrics without distraction. From call accounting and analytics to extension, group, and trunk reports, Callation equips organizations with the tools to measure, monitor, and enhance performance. The platform integrates seamlessly with existing phone systems through automatic data syncing, making deployment quick and hassle-free. Multi-user support and flexible scheduling ensure that the right data reaches the right people at the right time. Customizable layouts and shareable dashboards give businesses control over how insights are visualized and presented. Backed by secure cloud hosting, Callation offers peace of mind while delivering consistent, reliable performance. With these capabilities, companies can turn missed calls into opportunities, optimize agent performance, and boost operational efficiency.
Description
Analyzing customer phone calls is crucial for increasing revenue and minimizing expenses. Infinity equips businesses with the tools to enhance sales, refine operational workflows, and make the most of their marketing budgets. As a cloud-based call intelligence solution, Infinity serves as a key component of the technology ecosystem for marketing, sales, and contact center operations. The platform's advanced call tracking capabilities are essential in gauging the genuine sentiment expressed during customer interactions. By grasping the underlying context and emotions of these calls, you can significantly elevate the results of your customer engagement efforts. Infinity meticulously connects user journeys, granting comprehensive insights into the factors that drive awareness, engagement, and conversion, thus optimizing your marketing investments and allowing you to concentrate on what is most important. Furthermore, it provides profound data insights that facilitate smarter sales strategies, empowering businesses to stay ahead of the game by understanding the context of conversations, which ultimately leads to faster and more substantial deal closures. By leveraging these insights, organizations can create more meaningful connections with their customers, fostering long-term loyalty and satisfaction.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
Google Analytics
Optimizely One
Quantcast
QuanticMind
Salesforce
Upaknee
Webtrends
Integrations
Google Analytics
Optimizely One
Quantcast
QuanticMind
Salesforce
Upaknee
Webtrends
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$100.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Callation
Founded
2013
Country
United States
Website
www.callation.com
Vendor Details
Company Name
Infinity Tracking
Founded
2010
Country
United Kingdom
Website
www.infinity.co
Product Features
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Product Features
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
