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Description

CallSquad provides innovative phone and workforce solutions that allow businesses to effectively expand their customer service teams. Users can make and receive calls seamlessly at their desks, either through their phone or computer, and stay connected on the go using the mobile app. The platform allows for easy management of colleagues by adding or removing users and assigning different access levels. It offers the flexibility to connect to various systems without requiring any coding. Users have the capability to control which calls are recorded and reviewed in real time, ensuring efficient oversight. Additionally, CallSquad operates on a pay-as-you-go model with no long-term contracts, allowing for budget-friendly scalability. Managers can quickly assess team performance through instant analytics and create campaigns that can run simultaneously or sequentially. Callers can also track their performance against peers over specified timeframes. CallSquad's advanced routing technologies simplify complex call queues, enabling the system to determine optimal calling times without manual intervention, thus enhancing overall productivity. This comprehensive solution streamlines communication while empowering teams to achieve their goals more effectively.

Description

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Adobe Marketo Engage Yes 
Amazon Polly No 
Gmail Yes 
HubSpot CRM Yes 
Infobip No 
Instagram No 
Intercom Yes 
Microsoft 365 Yes 
Microsoft Dynamics 365 No 
Microsoft Teams No 
Salesforce Marketing Cloud Account Engagement Yes 
Totality No 
Verbio No 
Wavy No 
WhatsApp No 
Zendesk Yes 
Zoho CRM Yes 
net2phone No 

Integrations

Salesforce Yes 
Adobe Marketo Engage No 
Amazon Polly Yes 
Gmail No 
HubSpot CRM No 
Infobip Yes 
Instagram Yes 
Intercom No 
Microsoft 365 No 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
Salesforce Marketing Cloud Account Engagement No 
Totality Yes 
Verbio Yes 
Wavy Yes 
WhatsApp Yes 
Zendesk No 
Zoho CRM No 
net2phone Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$59.99/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CallSquad

Founded

2014

Country

United States

Website

callsquad.com

Vendor Details

Company Name

net2phone

Founded

1990

Country

United States

Website

www.net2phone.com/products/cloud-contact-center-solutions

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer No 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Inside Sales

Auto-Dialing No 
Call List Management Yes 
Call Recording Yes 
Campaign Management Yes 
Dashboard Yes 
Data Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Scoring Yes 
Performance Management Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer No 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management No 
Video Content No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Alternatives

Alternatives

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