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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CallSquad provides innovative phone and workforce solutions that allow businesses to effectively expand their customer service teams. Users can make and receive calls seamlessly at their desks, either through their phone or computer, and stay connected on the go using the mobile app. The platform allows for easy management of colleagues by adding or removing users and assigning different access levels. It offers the flexibility to connect to various systems without requiring any coding. Users have the capability to control which calls are recorded and reviewed in real time, ensuring efficient oversight. Additionally, CallSquad operates on a pay-as-you-go model with no long-term contracts, allowing for budget-friendly scalability. Managers can quickly assess team performance through instant analytics and create campaigns that can run simultaneously or sequentially. Callers can also track their performance against peers over specified timeframes. CallSquad's advanced routing technologies simplify complex call queues, enabling the system to determine optimal calling times without manual intervention, thus enhancing overall productivity. This comprehensive solution streamlines communication while empowering teams to achieve their goals more effectively.

Description

Squadify empowers any team, regardless of location, by providing essential data that facilitates meaningful discussions and allows them to concentrate their efforts on key areas that enhance performance. The platform emphasizes that success is a collective responsibility, where the entire team, including the Team Leader, collaborates to foster the Conditions for Success™. By equipping teams with actionable insights, Squadify encourages vital dialogues about team dynamics, helping to resolve minor issues that may hinder optimal performance. Integrating these discussions into regular operations cultivates a culture of transparency and mutual accountability among team members. The user-friendly reporting ensures that squads can dedicate more time to impactful actions, while the online dashboard features an audio guide to enhance understanding of the displayed information. In this way, Squadify not only streamlines communication but also strengthens team cohesion.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage Yes 
Gmail Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Microsoft 365 Yes 
Salesforce Yes 
Salesforce Marketing Cloud Account Engagement Yes 
Zendesk Yes 
Zoho CRM Yes 

Integrations

Adobe Marketo Engage No 
Gmail No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Microsoft 365 No 
Salesforce No 
Salesforce Marketing Cloud Account Engagement No 
Zendesk No 
Zoho CRM No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$350 per year
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CallSquad

Founded

2014

Country

United States

Website

callsquad.com

Vendor Details

Company Name

Squadify

Founded

2011

Country

Australia

Website

www.squadify.net

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer No 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Inside Sales

Auto-Dialing No 
Call List Management Yes 
Call Recording Yes 
Campaign Management Yes 
Dashboard Yes 
Data Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Scoring Yes 
Performance Management Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer No 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Product Features

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

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