Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
CallSquad provides innovative phone and workforce solutions that allow businesses to effectively expand their customer service teams. Users can make and receive calls seamlessly at their desks, either through their phone or computer, and stay connected on the go using the mobile app. The platform allows for easy management of colleagues by adding or removing users and assigning different access levels. It offers the flexibility to connect to various systems without requiring any coding. Users have the capability to control which calls are recorded and reviewed in real time, ensuring efficient oversight. Additionally, CallSquad operates on a pay-as-you-go model with no long-term contracts, allowing for budget-friendly scalability. Managers can quickly assess team performance through instant analytics and create campaigns that can run simultaneously or sequentially. Callers can also track their performance against peers over specified timeframes. CallSquad's advanced routing technologies simplify complex call queues, enabling the system to determine optimal calling times without manual intervention, thus enhancing overall productivity. This comprehensive solution streamlines communication while empowering teams to achieve their goals more effectively.
Description
EmberDial is a web-based sales calling tool designed to enhance the efficiency of sales interactions through a combination of predictive dialing and real-time support for agents on live calls. Sales agents can efficiently navigate call lists, initiate calls directly from their browsers, and receive on-screen assistance that recommends dialogue, counters objections, suggests appropriate tones, and guides them through the team's established scripts, all while maintaining control over the conversation. Following each call, the platform analyzes performance and delivers constructive feedback, highlighting both strengths and opportunities for growth. Tailored for U.S.-based sales teams, including those in insurance, appointment setting, real estate, and home services, EmberDial allows teams to seamlessly integrate CRM data during the onboarding phase, set up targeted calling campaigns, and utilize local phone numbers along with voicemail drop capabilities. This service is provided as a hosted web solution, with a pricing model that includes a monthly fee per user along with additional usage charges, and it offers an optional Agent Assist feature that can be added for enhanced support. As a result, teams benefit from a more streamlined and effective sales process that maximizes productivity and performance.
API Access
Has API
No
API Access
Has API
No
Integrations
HubSpot CRM
Yes
Salesforce
Yes
Adobe Marketo Engage
Yes
Gmail
Yes
GoHighLevel
No
HubSpot Customer Platform
Yes
Intercom
Yes
Microsoft 365
Yes
Salesforce Marketing Cloud Account Engagement
Yes
Zendesk
Yes
Integrations
HubSpot CRM
Yes
Salesforce
Yes
Adobe Marketo Engage
No
Gmail
No
GoHighLevel
Yes
HubSpot Customer Platform
No
Intercom
No
Microsoft 365
No
Salesforce Marketing Cloud Account Engagement
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$99/license/month
$99 per concurrent calling license per month, billed monthly, plus $0.02 per connected minute; ringing does not count and no minutes are included. Optional Agent Assist is $49 per enabled license per month and includes 3,000 assisted minutes.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
CallSquad
Founded
2014
Country
United States
Website
callsquad.com
Vendor Details
Company Name
EmberDial
Founded
2026
Country
United States
Website
emberdial.com
Product Features
Auto Dialer
Call Center Management
Yes
Call Recording
Yes
Call Reporting
Yes
Call Scripting
Yes
Lead Management
Yes
Power Dialer
Yes
Predictive Dialer
No
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
Yes
Inside Sales
Auto-Dialing
No
Call List Management
Yes
Call Recording
Yes
Campaign Management
Yes
Dashboard
Yes
Data Management
Yes
Lead Capture
Yes
Lead Distribution
Yes
Lead Scoring
Yes
Performance Management
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
No
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes
Product Features
Auto Dialer
Call Center Management
No
Call Recording
No
Call Reporting
No
Call Scripting
No
Lead Management
No
Power Dialer
No
Predictive Dialer
No
Preview Dialer
No
Progressive Dialer
No
Surveys
No
Predictive Dialer
Call Monitoring
No
Call Recording
No
Call Results
No
Call Transfer
No
Callback Scheduling
No
Campaign Specific Caller ID
No
Contact Management
No
FCC Compliance
No
FTC Compliance
No
Lead Capture
No
Lead Management
No