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Average Ratings 0 Ratings
Description
CALLBROKER Report View is a server-based application that empowers communications administrators or managers to evaluate and understand their organization's call flow. Tailored to enhance the experience of Cisco Unified Communications users, this reporting tool imposes no restrictions on the number of IP phones or calls, ensuring that communications managers have critical resources to swiftly analyze and effectively make decisions regarding organizational communications. With a web-based interface, CALLBROKER Report View enables detailed oversight of both internal and external call traffic. Specifically designed for call centers, it delivers insights into agent performance and queue statistics, along with a comprehensive array of data that fulfills the needs of any customer relationship management system, including metrics on answered calls, abandoned calls, talk durations, waiting times, and average wait durations. Furthermore, it integrates seamlessly with Cisco CUCM through AXL or LDAP and provides features such as email alerts and the capability to export reports in PDF and Excel formats, thereby facilitating enhanced operational efficiency and decision-making processes. The versatility and depth of analysis provided by CALLBROKER Report View make it an invaluable asset for organizations looking to optimize their communication strategies.
Description
Call-recording.com offers a cutting-edge recording solution tailored for Cisco CUCM and Cisco WebEx, ensuring compliance with call regulations and preserving message history. You can easily deploy our thin, zero-config, stateless container on your preferred hypervisor or container platform, allowing calls to be securely journaled to our SaaS backend service for hassle-free reviews, all while ensuring end-to-end encryption. With our user-friendly setup wizard, all essential settings for Cisco CUCM are configured seamlessly, and integration with Cisco WebEx and Cisco WebEx Calling for message history and call recording requires just two clicks. We provide unlimited storage for all call recordings and message histories, making it convenient for users. Our standout feature is the self-service setup that allows clients to implement the solution effortlessly and forget about it. Interested users can quickly sign up for a 30-day trial without any demo request or credit card requirement, as we are confident that trying our product will demonstrate our superiority over competitors. Additionally, the straightforward process and robust features make this solution ideal for organizations aiming to enhance their communication compliance effortlessly.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Cisco Unified Communications Manager
Adobe Acrobat
Cisco Webex
LDAP
Microsoft Excel
VMware ESXi
Integrations
Cisco Unified Communications Manager
Adobe Acrobat
Cisco Webex
LDAP
Microsoft Excel
VMware ESXi
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$4/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DAFQUEST
Founded
2012
Country
Spain
Website
www.dafquest.com/callbroker_report_view.html
Vendor Details
Company Name
Call Observe LLC
Founded
2026
Country
United States
Website
call-recording.com
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Alternatives
Alternatives
No Alternatives