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Description
CALLBROKER Report View is a server-based application that empowers communications administrators or managers to evaluate and understand their organization's call flow. Tailored to enhance the experience of Cisco Unified Communications users, this reporting tool imposes no restrictions on the number of IP phones or calls, ensuring that communications managers have critical resources to swiftly analyze and effectively make decisions regarding organizational communications. With a web-based interface, CALLBROKER Report View enables detailed oversight of both internal and external call traffic. Specifically designed for call centers, it delivers insights into agent performance and queue statistics, along with a comprehensive array of data that fulfills the needs of any customer relationship management system, including metrics on answered calls, abandoned calls, talk durations, waiting times, and average wait durations. Furthermore, it integrates seamlessly with Cisco CUCM through AXL or LDAP and provides features such as email alerts and the capability to export reports in PDF and Excel formats, thereby facilitating enhanced operational efficiency and decision-making processes. The versatility and depth of analysis provided by CALLBROKER Report View make it an invaluable asset for organizations looking to optimize their communication strategies.
Description
Manage multiple servers simultaneously, categorize them into groups, and facilitate seamless data transfer among them. LDAP Administrator is compatible with both LDAPv2 and LDAPv3 protocols, enabling interactions with various LDAP servers such as OpenLDAP, Netscape/iPlanet, Novell eDirectory, Oracle Internet Directory, Lotus Domino, Microsoft Active Directory, CA Directory, Siemens DirX, and others. You can apply diverse LDAP filters to ensure that only relevant entries are displayed according to your specifications. Additionally, you can set a personalized base DN for easy access to frequently browsed branches. The tool also allows you to revisit previously accessed objects through navigation history. Not only does it offer these features, but it also provides a safety mechanism to prevent inadvertent modifications or deletions of directory data by allowing LDAP server profiles to be set to read-only mode within LDAP Administrator. This ensures a higher level of security and reliability when managing directory information.
API Access
Has API
API Access
Has API
Integrations
LDAP
Active Directory
Adobe Acrobat
Cisco Unified Communications Manager
EncryptRIGHT
Microsoft Excel
Netdata
RadiantOne
VMware ESXi
Xinix
Integrations
LDAP
Active Directory
Adobe Acrobat
Cisco Unified Communications Manager
EncryptRIGHT
Microsoft Excel
Netdata
RadiantOne
VMware ESXi
Xinix
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$250 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DAFQUEST
Founded
2012
Country
Spain
Website
www.dafquest.com/callbroker_report_view.html
Vendor Details
Company Name
Softerra
Founded
1999
Country
United States
Website
www.ldapadministrator.com/features.htm
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Product Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
