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Description
CALLBROKER Report View is a server-based application that empowers communications administrators or managers to evaluate and understand their organization's call flow. Tailored to enhance the experience of Cisco Unified Communications users, this reporting tool imposes no restrictions on the number of IP phones or calls, ensuring that communications managers have critical resources to swiftly analyze and effectively make decisions regarding organizational communications. With a web-based interface, CALLBROKER Report View enables detailed oversight of both internal and external call traffic. Specifically designed for call centers, it delivers insights into agent performance and queue statistics, along with a comprehensive array of data that fulfills the needs of any customer relationship management system, including metrics on answered calls, abandoned calls, talk durations, waiting times, and average wait durations. Furthermore, it integrates seamlessly with Cisco CUCM through AXL or LDAP and provides features such as email alerts and the capability to export reports in PDF and Excel formats, thereby facilitating enhanced operational efficiency and decision-making processes. The versatility and depth of analysis provided by CALLBROKER Report View make it an invaluable asset for organizations looking to optimize their communication strategies.
Description
Unexpected spikes in traffic can strain your applications and infrastructure, resulting in sluggish performance or even total disruptions to your digital services. Cloudflare's Waiting Room feature enables businesses to direct surplus users to a customized waiting area, safeguarding the customer experience while preventing origin servers from becoming overloaded with requests. This ensures that your online transactions remain unaffected by any downtime or reduced application efficiency during high traffic periods. The waiting room serves as a representation of your brand, providing users with a smooth online experience even while they wait. By utilizing this solution, you can avoid the expenses linked to maintaining extra servers and acquiring additional bandwidth for peak traffic demands. Furthermore, the Waiting Room minimizes wait times by intelligently managing incoming traffic. As soon as a user exits the application or their cookie times out, a new user is granted access. You can also set activation thresholds based on either the rate of incoming traffic or the number of active users, allowing for tailored management of user flow. This adaptability helps maintain operational efficiency while delivering a consistent user experience.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat
Cisco Unified Communications Manager
Cloudflare
LDAP
Microsoft Excel
VMware ESXi
Integrations
Adobe Acrobat
Cisco Unified Communications Manager
Cloudflare
LDAP
Microsoft Excel
VMware ESXi
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DAFQUEST
Founded
2012
Country
Spain
Website
www.dafquest.com/callbroker_report_view.html
Vendor Details
Company Name
Cloudflare
Country
United States
Website
www.cloudflare.com/waiting-room/
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log