Average Ratings 12 Ratings
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Description
Transform your customer service experience with advanced AI-driven contact center software.
Call Center Studio's cloud-based solution equips businesses with a comprehensive suite of tools designed to streamline both inbound and outbound contact center functions. For inbound communications, users can benefit from features like automatic call distribution, interactive voice response, and effective call routing, which ensures that every call reaches the right representative or team promptly. On the outbound side, the software supports various dialing methods, including predictive, preview, and progressive dialing, allowing agents to connect with customers seamlessly and efficiently.
Moreover, Call Center Studio provides real-time monitoring and analytics, enabling managers to oversee performance metrics all in one convenient interface.
If you're feeling burdened by the high costs and complexities associated with traditional systems, our cloud-based solution is the ideal fit for your needs!
Experience our intuitive platform today!
💰 Flexible pay-as-you-go pricing
✔️ No hardware or software installation required, and no ongoing maintenance
👨💻 User-friendly interface designed for ease of use
🔗 Effortless integration with existing systems
Description
Our unique patented toolbar stands as the sole solution tailored specifically for the practical demands of real Sales and Support teams. It boasts an extensive range of multichannel features that are not only user-friendly but also easy to maintain, alongside unmatched integration and automation functionalities. Designed for cloud use, it delivers proven performance with multi-tenant architecture, leading scalability, and patented technologies. Users can select their preferred VoIP providers, utilize any CRM, and assist agents from any location through a browser, mobile phone, or traditional handset. This solution ensures global scalability without the burden of maintaining hardware or software; it is highly secure and engineered to achieve 99.995% telco reliability. With Contivio, all essential telephony controls and additional features are readily available from an intuitive, space-efficient toolbar. This innovation allows agents to concentrate on customer information in their CRM and take notes seamlessly, eliminating the need to toggle between different applications. Furthermore, this enhances overall productivity and customer satisfaction by streamlining workflows.
API Access
Has API
API Access
Has API
Integrations
Dialogflow
Facebook Messenger
Microsoft Dynamics 365
SAP CRM
Salesforce
WhatsApp
Zendesk
Zoho CRM
Integrations
Dialogflow
Facebook Messenger
Microsoft Dynamics 365
SAP CRM
Salesforce
WhatsApp
Zendesk
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$79.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Call Center Studio
Founded
2018
Country
United States
Website
callcenterstudio.com
Vendor Details
Company Name
Contivio
Founded
2007
Country
United States
Website
www.contivio.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics