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Description
The platform enables the collection of customer feedback while offering various tools that enhance this feedback, ultimately leading to improved customer experiences. Additionally, you have access to an array of resources designed to boost brand reputation and facilitate communication with customers across major social media networks. With advanced integrations and automation, reaching out to customers has never been simpler. Enhanced customer loyalty and retention have a direct positive effect on your return on investment. By deeply analyzing feedback, you can achieve greater operational efficiency and elevate the quality of customer experience delivery. You can capture and assess customer sentiments across all channels at any time, transforming feedback into actionable insights that bolster your financial performance. Equip your teams to convert dissatisfied customers into enthusiastic advocates for your brand. Furthermore, gaining insights into how customers truly perceive your brand is made possible through comprehensive analysis of significant feedback and sentiment from various sources. In this way, you can ensure that both your strategies and responses are tailored to meet customer needs effectively.
Description
Our platform diligently monitors Twitter, Reddit, and Hacker News to identify pertinent discussions, engage potential customers, and advertise your offerings, ultimately enhancing sales while conserving your valuable time. By staying informed about ongoing dialogues regarding your brand, products, and competitors on various platforms instantaneously, you can effectively connect with your audience using intelligent, context-sensitive replies that encourage meaningful interactions. Additionally, you will acquire more profound insights into public sentiment surrounding your brand, which will assist you in refining your engagement strategy. With our advanced lead capture system, you can transform social interactions into significant leads, thereby organically expanding your customer base. Initiating a project is quick and simple, requiring only a two-minute setup to input keywords. The bot continuously analyzes posts to uncover relevant dialogues, generating reply suggestions for you, which allows you to devote more time to what truly matters. Furthermore, you can effortlessly track brand mentions, competitor actions, and industry developments across multiple platforms in real time. Our AI also proactively recommends pertinent keywords to broaden your monitoring capabilities and enhance your overall strategy. By utilizing this system, you can ensure that you are well-equipped to navigate the ever-evolving landscape of social media and customer engagement.
API Access
Has API
API Access
Has API
Integrations
Reddit
X (Twitter)
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$12.99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CX Index
Country
Ireland
Website
cxindex.com
Vendor Details
Company Name
SocialSignalAI
Country
United States
Website
socialsignalai.com
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization