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Description
In the current digital landscape, operators are challenged to deliver tailored offers in real time to individual consumers while also managing extensive relationships with enterprise clients. Achieving this demands heightened agility in processes, flexible pricing and bundling strategies, and accurate insights throughout various operations, including customer service, network management, revenue management, and content collaboration. CSG Encompass serves as a comprehensive solution for real-time rating, charging, and billing, streamlining costs and enhancing consistency within your organization. With this robust platform, businesses can quickly introduce new services and benefit from a scalable architecture that adapts to growing needs. Additionally, operators can implement any pricing model and accept diverse payment methods, all while maintaining an integrated customer view through pre-built customer management features. This holistic approach not only optimizes operational efficiency but also empowers businesses to respond dynamically to market changes.
Description
HPE OSS Fulfillment represents HPE's version of the service operations factory (SOF) tailored for customer onboarding services. This comprehensive solution encompasses the full spectrum of the fulfillment process as outlined in the Business Process Framework (eTOM) by the TM Forum, which includes order management based on product catalogs, activation of service and network infrastructure, upkeep of service and resource inventories, as well as management of changes and configurations. These streamlined fulfillment processes and tools are vital for expediting the introduction of new services into the market. Additionally, it significantly improves customer satisfaction through self-service portals and ensures exceptional service delivery and quality. To achieve enhanced agility and to mitigate the complexity and costs of the complete end-to-end fulfillment process, it frequently necessitates a thorough overhaul of operations support systems (OSS) to unify disjointed tools, processes, and teams. This transformation is crucial for organizations aiming to stay competitive in a rapidly evolving marketplace.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Microsoft Azure
Vertex
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CSG International
Founded
1994
Country
United States
Website
www.csgi.com/products/encompass/
Vendor Details
Company Name
Hewlett Packard Enterprise
Founded
2015
Country
United States
Website
hpe.com
Product Features
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP