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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Equip your team with essential resources to elevate customer satisfaction levels. Establish a set of questions, organize surveys, and gather feedback via SMS or email, while utilizing NPS dashboards to directly capture customer satisfaction data from your website and mobile applications. Analyze real-time CSAT and NPS metrics to enhance the overall customer experience. Streamline routine processes such as sending reminders and payment updates, while facilitating digital communication to foster engagement and maintain strong relationships with customers, vendors, and employees alike. Create your online surveys in just a few minutes, ensuring accessibility across all devices. Observe survey outcomes in a graphical format and in real-time. Customize your survey questions, schedule the surveys, and receive feedback through SMS, email, and mobile platforms while reviewing CSAT and NPS data on dynamic dashboards. CHI® Express provides you with the tools to assess customer experience, CSAT, and NPS metrics as they evolve. Transform your ideas into survey questions by determining the type of data you need and selecting the relevant question format. This approach not only improves engagement but also provides invaluable insights into customer preferences and behaviors.

Description

Enhance your business management capabilities with SA Survey Manager, a powerful module designed to streamline the collection, tabulation, and extraction of results, thereby simplifying and accelerating management processes. You can obtain real-time insights via electronic satisfaction surveys, allowing for the creation of forms, surveys, and anonymous questionnaires, with automatic data tabulation included. The entire process is designed to optimize the workflow associated with electronic surveys, including the ability to define how often surveys are conducted. Users enjoy the freedom to craft their own questions and decide on the method of survey distribution, whether electronically or through traditional means, which also allows for manual data entry. Real-time tracking of participant feedback enhances responsiveness to their input, while reviews can be targeted based on participant demographics or specific occurrences. The option for anonymous surveys ensures personal privacy through password protection, and the system generates consolidated reports that provide systematic and detailed insights. Additionally, the data can be visually represented in 3D graphics, facilitating a deeper understanding of the findings, and enabling robust statistical analysis and management insights derived from the cross-referenced survey responses. This comprehensive approach empowers organizations to make informed decisions and improve overall performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Logica Infotech Services

Founded

2010

Country

India

Website

www.chiexpress.net

Vendor Details

Company Name

Interact Solutions

Founded

1999

Country

Brazil

Website

www.interactsolutions.com/produto/sa-survey-manager/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Alternatives

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KwikSurveys

Kwik Surveys
Delighted Reviews

Delighted

Qualtrics
SurveyBox Reviews

SurveyBox

YellowHawk