Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The C1 Connected Experience (C1CX) is a comprehensive solution designed to revolutionize the way employees, customers, and technology interact by incorporating generative AI to speed up automation and utilizing state-of-the-art collaboration tools to improve work quality. The sophisticated orchestration capabilities of C1CX enable organizations to integrate these features into their current infrastructures, allowing for modernization while mitigating the risks tied to completely replacing existing technology investments. This strategy guarantees fluent and cohesive interactions across multiple channels and transitions, preserving a consistent experience for users. By harnessing the power of C1 Elly™, C1's enterprise AI platform, C1CX not only accelerates the implementation of automation but also fosters remarkable business growth while enhancing engagement for both employees and customers. Ultimately, C1CX empowers organizations to stay competitive in an ever-evolving digital landscape.
Description
Work friction can hinder business productivity and lead to employee disengagement and burnout. However, this issue is no longer insurmountable. The individuals who perform the tasks are often the best equipped to identify the obstacles they face. By analyzing when and how employees encounter the most friction, we can confirm that a more productive work environment is being cultivated for them. An iterative problem-solving strategy encourages employees to propose solutions tailored to their requirements. This approach assists in identifying and addressing the disconnects between roles, policies, technologies, and workflows that create barriers for individuals in their daily tasks. Since work friction is primarily observable by those engaging in the work, FOUNT's methodology focuses on the everyday actions of employees, determining when the work environment either facilitates or impedes their performance. Ultimately, by prioritizing employee insights, organizations can create a more seamless and effective work experience.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
Yes
Avaya Cloud Office
Yes
C1 Elly
Yes
Dell APEX
Yes
Genesys Cloud CX
Yes
Google
Yes
IBM Cloud
Yes
Microsoft 365
Yes
Salesforce
Yes
VMware Cloud
Yes
Integrations
Amazon Web Services (AWS)
No
Avaya Cloud Office
No
C1 Elly
No
Dell APEX
No
Genesys Cloud CX
No
Google
No
IBM Cloud
No
Microsoft 365
No
Salesforce
No
VMware Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
C1
Founded
1993
Country
United States
Website
www.onec1.com/solutions/customer-experience
Vendor Details
Company Name
FOUNT
Founded
2022
Country
United States
Website
getfount.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No