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Description
Streamline your social media customer relationship management by consolidating teams and tickets on a single platform. By utilizing ticketing to prioritize messages and comments, your analysts can concentrate on the most pressing issues first; set up alerts for urgent matters, and develop teams and frequently asked questions to enhance customer service efficiency. Buzzmonitor’s Smart Replies feature allows for automated responses across all social media channels, easing the workload for your human resources and delivering real-time updates to your customer service team. Beyond managing social media interactions, you can also handle and respond to emails effectively. This integration ensures that whether your brand or your client’s brand communicates with customers via email, you can monitor your team’s performance through the same comprehensive customer service analytics and service level agreements offered by Buzzmonitor for social media. This holistic approach not only boosts productivity but also fosters a seamless customer experience across multiple communication channels.
Description
Localyser is for multi-unit brands to give your business an online reputation solution that makes it simple for franchises and their franchisees to track reviews, message customers, generate feedback and gain insight. All-in-one dashboard.
With Localyser we help you be on top of your outlets online reputation from digital listing to review management.
An all-in-one online reputation management platform with simple pricing for unlimited use that doesn't penalize you when your business grows.
API Access
Has API
API Access
Has API
Integrations
Facebook
Instagram
Apple Maps
Facebook Messenger
Google Business Profile
Google Maps
LinkedIn
Tripadvisor
Uber Eats
WhatsApp
Integrations
Facebook
Instagram
Apple Maps
Facebook Messenger
Google Business Profile
Google Maps
LinkedIn
Tripadvisor
Uber Eats
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$49 per location per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BuzzMonitor
Founded
2004
Country
Spain
Website
getbuzzmonitor.com/en/social-crm/
Vendor Details
Company Name
Localyser
Founded
2016
Country
United Arab Emirates
Website
www.localyser.com
Product Features
Social CRM
Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management
Product Features
Brand Management
Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label