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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Avoid making your users ponder; instead, communicate with them in a familiar language and on a platform they find comfortable. Why go through the hassle of learning new software when you can streamline your existing tools to enhance your workflows? In many enterprise settings, the exchange of data typically involves making requests and providing information, which has traditionally required interaction with relevant personnel. By automating a significant portion of these dialogues, we are minimizing the time spent on repetitive, mundane, and transactional exchanges. Botbot.AI has been specially trained to recognize specific inquiries in specialized fields such as finance, HR, food and beverage, healthcare, and customer service, enabling rapid and adaptable deployment. Envision the boost in productivity when one bot assists you at work, and now expand that vision to managing a network of bots! We have developed a comprehensive network that connects with everything else you need. Whether you focus on the volume of transactions or the quality of customer satisfaction, the results are entirely in your hands, and our chatbot is designed to enhance and streamline all conversations. This innovative approach not only saves time but also empowers users to focus on higher-level tasks.

Description

The most forward-thinking brands in the world rely on LivePerson's Conversational Cloud for their communication needs. Our AI-enhanced platform has facilitated over a billion interactions between brands and consumers. We simplify the process for consumers to inquire and shop through their preferred messaging channels. LiveEngage has evolved into the Conversational Cloud, serving as your AI-driven central hub for managing consumer interactions. The Intent Manager allows businesses to grasp their customers' needs in real time, assess satisfaction levels, and identify those tasks that can be effortlessly automated. You can create AI-driven chatbots that collaborate with human specialists to effectively meet consumer demands on a large scale. With Conversation Builder, our user-friendly point-and-click tool, you can design automated conversation pathways. Additionally, Conversation Manager provides a vibrant workspace for engaging with consumers and overseeing conversations, accessible from both desktop and mobile devices, ensuring a seamless experience. This flexibility allows brands to adapt quickly to changing consumer expectations.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Blotout No 
Chatterbox No 
Clinc No 
Contentsquare No 
EdgeTier No 
FUGU No 
Integrate.io No 
Lift AI No 
LivePerson Automotive No 
Meltano No 
Parsey No 
SAP Store No 
Singer No 
Storydoc No 
Toonimo No 
Topbox No 
Verint AI Blueprint No 
WordPress No 
cXchange No 
tradeit No 

Integrations

Blotout Yes 
Chatterbox Yes 
Clinc Yes 
Contentsquare Yes 
EdgeTier Yes 
FUGU Yes 
Integrate.io Yes 
Lift AI Yes 
LivePerson Automotive Yes 
Meltano Yes 
Parsey Yes 
SAP Store Yes 
Singer Yes 
Storydoc Yes 
Toonimo Yes 
Topbox Yes 
Verint AI Blueprint Yes 
WordPress Yes 
cXchange Yes 
tradeit Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Botbot.AI

Founded

2017

Country

Singapore

Website

botbot.ai

Vendor Details

Company Name

LivePerson

Founded

1996

Country

United States

Website

www.liveperson.com

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot No 
Email Automation No 
Group Messaging No 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging No 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Experience Management

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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