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ease
features
design
support

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Description

Consolidate and respond to discussions happening across various platforms through a single inbox. Enhance customer satisfaction with a smooth Live Chat integration that streamlines communication. With AI-driven chatbots, you can interact with your visitors and instantly respond to frequently asked questions around the clock, ensuring support even when you're not available. These chatbots gather insights and analyze visitor behavior, enabling you to make informed decisions that lead to improved outcomes. Customize your customer engagement strategy based on the valuable information collected regarding their purchasing habits and business categories. Monitor your performance, track emerging trends, and evaluate your standing with comprehensive reporting tools. Facilitate order processing, issue cart reminders, oversee inventory, and more. Get your chatbot up and running within a minute using our ready-to-use templates. You can also implement programming directly within the workflow to enhance your bot's capabilities. Create a chatbot that can be utilized across different channels to maximize efficiency and save both time and effort. Additionally, this streamlined approach allows businesses to focus more on building relationships with customers rather than getting bogged down by repetitive tasks.

Description

Unifonic is an innovative platform driven by artificial intelligence, designed to foster personalized engagement with customers across multiple channels. It supports a variety of communication methods, such as SMS, WhatsApp, Messenger, push notifications, and voice calls, enabling businesses to interact with their clients via their preferred communication avenues. With over 100 native integrations with popular tools like Salesforce, HubSpot, and Shopify, it streamlines workflow automation effectively. Additionally, Unifonic's Flow Studio features ready-made templates for common scenarios, including abandoned cart notifications, one-time passwords, and chatbot integration, making it easier to set up automated processes. This platform not only boosts marketing initiatives but also enhances IT and operational efficiency through low-code development capabilities, while providing round-the-clock AI-driven customer support. Unifonic serves a global market, boasting an impressive 95% coverage, having dispatched over 25 billion messages, and catering to a client base of more than 5,000 businesses, showcasing its extensive impact in the industry. Furthermore, its commitment to innovation ensures that businesses can adapt to the evolving demands of customer engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign
Agile CRM
Copper
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Pipedrive
Salesforce
Shopify
Zendesk
Zoho CRM
Aiven for PostgreSQL
Facebook Messenger
Jira
Microsoft OneDrive
QuickBooks Online
SQL Server
SurveyMonkey
WooCommerce

Integrations

ActiveCampaign
Agile CRM
Copper
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Pipedrive
Salesforce
Shopify
Zendesk
Zoho CRM
Aiven for PostgreSQL
Facebook Messenger
Jira
Microsoft OneDrive
QuickBooks Online
SQL Server
SurveyMonkey
WooCommerce

Pricing Details

$15 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BotStar

Founded

2017

Country

Vietnam

Website

botstar.com

Vendor Details

Company Name

Unifonic

Country

Saudi Arabia

Website

www.unifonic.com

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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