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Description

BotCore serves as an accelerator for businesses seeking to create personalized conversational bots that utilize artificial intelligence. This platform can integrate with any existing AI services and is designed to adapt to future advancements in technology. Fully compatible with Microsoft Azure, it takes advantage of numerous features offered by the platform, ensuring a robust deployment. Moreover, its flexibility allows organizations to easily update and enhance their bots as new AI services emerge.

Description

SmartAction combines top-tier technologies and services to offer a comprehensive managed conversational AI experience. With over 100 successful customer implementations, we are well-versed in automating dialogues that enhance both engagement and resolution outcomes. Why settle for less when it comes to your customer experience? Creating and overseeing a virtual agent has never been simpler, as we handle all aspects for you. From designing the conversation to implementation and ongoing optimization, the SmartAction customer experience team is with you throughout your conversational AI journey. Recognizing that each customer interaction is unique, SmartAction customizes its natural language understanding (NLU) system on a question-by-question basis to ensure maximum accuracy. This tailored approach allows our intelligent virtual agents to perform at levels comparable to, and occasionally exceeding, those of human agents, ensuring businesses benefit from top-notch service. Ultimately, investing in SmartAction means investing in a solution that evolves with your needs.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Lex Yes 
Amazon Polly Yes 
Amazon Rekognition Yes 
Azure Machine Learning Yes 
Dialogflow Yes 
IBM Watson Yes 
LUIS Yes 
Microsoft Azure Yes 

Integrations

Amazon Lex No 
Amazon Polly No 
Amazon Rekognition No 
Azure Machine Learning No 
Dialogflow No 
IBM Watson No 
LUIS No 
Microsoft Azure No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Acuvate Software

Founded

2006

Country

India

Website

botcore.ai/

Vendor Details

Company Name

SmartAction

Founded

2002

Country

United States

Website

www.smartaction.com

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Robotic Process Automation (RPA)

Analytics No 
Attended Automation No 
Code-free Development No 
Image Recognition No 
Optical Character Recognition No 
Process Builder No 
Third Party Application Integration No 
Unattended Automation No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Speech Recognition

Audio Capture Yes 
Automatic Form Fill Yes 
Automatic Transcription Yes 
Call Analysis Yes 
Concatenated Speech Yes 
Continuous Speech Yes 
Customizable Macros Yes 
Multi-Languages Yes 
Specialty Vocabularies Yes 
Speech-to-Text Analysis Yes 
Variable Frequency Yes 
Voice Recognition Yes 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Alternatives

Alternatives

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