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Description
BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction.
BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes.
BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.
Description
Regardless of whether you're involved in telecommunications, retail, or the oil and gas sector, the Bold SR is designed to provide the essential functionality and control you require. This compact device enables the connection of over a dozen devices and add-ons, facilitating the delivery of powerful capabilities across your organization. With the Bold SR, you gain comprehensive management through remote out-of-band operations, Secure Access Service Edge, and SD-Branch features. You can minimize capital expenditures while virtualizing your infrastructure, effectively reducing support costs and response times thanks to the remote out-of-band management. Additionally, you can establish autonomous networking to mitigate the risk of downtime. The Bold SR secures your branch networks and offers a wide array of features, including high-density interfaces and robust Ethernet ports, making it adaptable for any deployment scenario. Whether you're providing failover and out-of-band management to your Network Operations Center or managing functions at distant network edges, the Bold SR serves as your all-in-one networking solution. Moreover, you have the flexibility to virtualize your stack with a selection of SD-WAN, firewall, IoT, and other applications, ensuring that your networking needs are thoroughly met. Its versatility makes the Bold SR an asset that can evolve with your business requirements.
API Access
Has API
API Access
Has API
Integrations
Dropbox
Exotel
Facebook Live
Gupshup
Jira
LINE
Mailchimp
Microsoft OneDrive
Ozonetel
PagerDuty
Integrations
Dropbox
Exotel
Facebook Live
Gupshup
Jira
LINE
Mailchimp
Microsoft OneDrive
Ozonetel
PagerDuty
Pricing Details
$99
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Syncfusion
Founded
2001
Country
United States
Website
www.bolddesk.com
Vendor Details
Company Name
ZPE Systems
Country
United States
Website
zpesystems.com/products/branch-solutions/bold-sr/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
