Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction.
BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes.
BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.
Description
Inkpad Technologies provides a comprehensive range of ICT consulting services and products designed to revolutionize the way you operate your business. Our teams utilize a 'follow the sun' approach, supported by agile expertise and strategic partnerships, which allows us to scale projects effectively across various regions. We specialize in everything from strategic advisory services to the implementation of complex systems and ongoing operational management. Our customized solutions cater to every phase of your corporate development, ensuring that you have the speed and adaptability your business needs, along with the security and cost-effectiveness it demands. Are you eager to grow your business but uncertain about the next steps? Do you require assistance in planning or executing your upcoming projects? We are here to support you. While any organization can advance through minor incremental improvements, truly preparing for the future in this fast-paced landscape necessitates bold decisions and strategic foresight. Embracing innovation and taking calculated risks can set you apart in a competitive market.
API Access
Has API
API Access
Has API
Integrations
Aircall
Facebook
Facebook Live
Google Calendar
Google Drive
Google Meet
Gupshup
Jira
LINE
Mailchimp
Integrations
Aircall
Facebook
Facebook Live
Google Calendar
Google Drive
Google Meet
Gupshup
Jira
LINE
Mailchimp
Pricing Details
$99
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Syncfusion
Founded
2001
Country
United States
Website
www.bolddesk.com
Vendor Details
Company Name
Inkpad Technologies ICT
Country
South Africa
Website
www.inkpadtech.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics