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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

Description

Inkpad Technologies provides a comprehensive range of ICT consulting services and products designed to revolutionize the way you operate your business. Our teams utilize a 'follow the sun' approach, supported by agile expertise and strategic partnerships, which allows us to scale projects effectively across various regions. We specialize in everything from strategic advisory services to the implementation of complex systems and ongoing operational management. Our customized solutions cater to every phase of your corporate development, ensuring that you have the speed and adaptability your business needs, along with the security and cost-effectiveness it demands. Are you eager to grow your business but uncertain about the next steps? Do you require assistance in planning or executing your upcoming projects? We are here to support you. While any organization can advance through minor incremental improvements, truly preparing for the future in this fast-paced landscape necessitates bold decisions and strategic foresight. Embracing innovation and taking calculated risks can set you apart in a competitive market.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aircall
Facebook
Facebook Live
Google Calendar
Google Drive
Google Meet
Gupshup
Jira
LINE
Mailchimp
Microsoft Entra ID
PagerDuty
Pipedrive
Pipedrive Dealbot
Salesforce
Shopify
WhatsApp
WooCommerce
Zapier
Zapier Canvas

Integrations

Aircall
Facebook
Facebook Live
Google Calendar
Google Drive
Google Meet
Gupshup
Jira
LINE
Mailchimp
Microsoft Entra ID
PagerDuty
Pipedrive
Pipedrive Dealbot
Salesforce
Shopify
WhatsApp
WooCommerce
Zapier
Zapier Canvas

Pricing Details

$99
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Syncfusion

Founded

2001

Country

United States

Website

www.bolddesk.com

Vendor Details

Company Name

Inkpad Technologies ICT

Country

South Africa

Website

www.inkpadtech.com

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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