Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhancing the customer experience in Client Communications involves elevating both document accuracy and processing speed. Blue Relay simplifies Client Communications Management by automating workflows and business processes effectively. Additionally, it offers comprehensive visibility through Resource Management, which includes customizable dashboards and reports tailored to specific needs. The platform enhances compliance and adherence to service level agreements (SLA) with robust features that facilitate the exchange of detailed requests, incorporating inline annotations, comments, document comparisons, and checklists. A major provider of customer communications utilized these advanced capabilities to achieve significant reductions in operational costs, effort, and errors. The increasing adoption of Blue Relay among clients demonstrates its value, leading to a more empowered workforce across various sectors. Furthermore, the implementation of custom checklists ensures that essential processing steps are executed consistently and uniformly, enhancing overall team performance and reliability. This systematic approach not only fosters efficiency but also reinforces accountability within the organization.
Description
Affordable Document Management
A digital office will eliminate paper and automate processes.
SearchExpress document management software allows you to share scanned documents and also eForms, Word, and Excel files.
Employees can access documents via their smartphone, tablet, or PC.
Machine Learning
SearchExpress can replace manual data entry with Artificial Intelligence.
SearchExpress can automatically extract invoice data using the pre-trained Microsoft Machine Learning AI, with no training needed.
Manage Documents
SearchExpress offers search and document workflows to automate business processes. This allows people to have the information they need at the right time.
The SearchExpress Voice Digital Assistant, Cyber Express (TM), provides speech queries of your business’s data.
Cyber Express is a smart speaker and smartphone digital assistant that lets you verbally ask questions and get verbal responses of your business’s information, from your smart speaker or smartphone.
Available in cloud and on-premises versions.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft 365
No
Microsoft Dynamics GP
No
PSA
No
QuickBooks Desktop Pro
No
Integrations
Microsoft 365
Yes
Microsoft Dynamics GP
Yes
PSA
Yes
QuickBooks Desktop Pro
Yes
Pricing Details
$10.00/month/user
Free Trial
No
Free Version
Yes
Pricing Details
$39/user/month Cloud.
Cloud and on-premises versions available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Indellient
Founded
2010
Country
Canada
Website
www.bluerelay.com
Vendor Details
Company Name
SearchExpress
Founded
1984
Country
United States
Website
www.searchexpress.com
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
Yes
Collaboration
Yes
Process Change Tracking
No
Process Mapping
Yes
Process Modeling & Design
No
Visual Workflow Management
No
Document Management
Access Controls
Yes
Archiving & Retention
Yes
Collaboration Tools
Yes
Compliance Tracking
Yes
Document Archiving
Yes
Document Assembly
Yes
Document Capture
No
Document Conversion
No
Document Delivery
Yes
Document Indexing
No
Document Retention
Yes
Electronic Signature
No
Email Management
Yes
File Recovery
Yes
File Type Conversion
Yes
Forms Management
No
Full Text Search
Yes
Offline Access
Yes
Optical Character Recognition
Yes
Print Management
Yes
Version Control
Yes
Workflow Management
Access Controls/Permissions
Yes
Approval Process Control
Yes
Business Process Automation
Yes
Calendar Management
Yes
Compliance Tracking
Yes
Configurable Workflow
Yes
Customizable Dashboard
Yes
Document Management
Yes
Forms Management
No
Graphical Workflow Editor
No
Mobile Access
Yes
No-Code
No
Task Management
Yes
Third Party Integrations
Yes
Workflow Configuration
Yes
Product Features
Digital Workplace
Activity / News Feed
No
Calendar Management
No
Chat / Messaging
No
Content Management
No
Document Management
Yes
Employee Directory
No
File Sharing
No
Knowledge Management
Yes
Surveys & Feedback
No
Task Management
No
Document Management
Access Controls
Yes
Archiving & Retention
Yes
Collaboration Tools
Yes
Compliance Tracking
No
Document Archiving
Yes
Document Assembly
No
Document Capture
Yes
Document Conversion
No
Document Delivery
No
Document Indexing
Yes
Document Retention
Yes
Electronic Signature
Yes
Email Management
Yes
File Recovery
No
File Type Conversion
Yes
Forms Management
Yes
Full Text Search
Yes
Offline Access
Yes
Optical Character Recognition
Yes
Print Management
No
Version Control
Yes
Electronic Data Capture
Audit Trail
Yes
CRF Tracking
No
Data Entry
Yes
Data Verification
Yes
Distributed Capture
Yes
Document Imaging
Yes
Document Indexing
Yes
Forms Management
Yes
Remote Capture
Yes
Study Management
No
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
Yes
Employee Monitoring
No
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
No
Remote Support
No
Screen Sharing
No
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
No
Web Conferencing
No
Workflow Management
Access Controls/Permissions
Yes
Approval Process Control
Yes
Business Process Automation
Yes
Calendar Management
No
Compliance Tracking
No
Configurable Workflow
Yes
Customizable Dashboard
No
Document Management
Yes
Forms Management
Yes
Graphical Workflow Editor
No
Mobile Access
Yes
No-Code
Yes
Task Management
No
Third Party Integrations
No
Workflow Configuration
Yes