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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Gain a comprehensive view of all your feedback data consolidated in a single platform. Blue is designed to enhance your key feedback initiatives, including learning assessments, large-scale surveys, 360-degree feedback evaluations, and beyond. Unlike standard survey tools, Blue serves as a comprehensive People Insights platform tailored to manage various feedback activities, ranging from student evaluations of teaching to employee satisfaction assessments. With its exceptional integration capabilities, advanced automation features, and a powerful reporting framework, Blue empowers your organization not only to collect feedback but also to transform it into informed decisions. By using Blue, you can fully streamline your feedback collection processes, increasing their efficiency significantly. Take advantage of your current systems (such as SIS, HRIS, LMS, SSO, CRM, etc.) through Blue’s leading integration capabilities which provide unmatched automation, robust security, data privacy, and adaptability for your organization’s needs. Ultimately, Blue equips you with the tools necessary to foster a culture of continuous improvement and effective decision-making.

Description

Enhance revenue from returns by creating a seamless customer experience that guides the right choices for every return scenario. Blue Yonder's self-service returns initiation system allows customers to easily start returns online, no matter their location. With Blue Yonder’s Returns Orchestration, businesses gain access to essential data and tools that facilitate automated, intelligent decision-making regarding returns. Additionally, Blue Yonder’s Returns Processing solution equips you to manage returns swiftly and effectively within warehouses and retail locations. By offering a straightforward returns process, you can ensure a more personalized experience for customers, complemented by prompt communications and quicker refunds. Implement automated rules to optimize the management and routing of returns, ultimately minimizing costs while promoting sustainability. Moreover, by gathering and analyzing data throughout the returns journey, businesses can uncover valuable insights into customer behavior and the reasons behind returns, leading to better-informed strategic decisions. This comprehensive approach not only improves efficiency but also fosters customer loyalty and trust.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Rayven No 

Integrations

Rayven Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Explorance

Founded

2003

Country

Canada

Website

www.explorance.com

Vendor Details

Company Name

Blue Yonder

Founded

1985

Country

United States

Website

blueyonder.com/solutions/returns-management

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library No 
Rater Selection Yes 
Self Service Portal Yes 
Supports External Reviewers Yes 

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

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