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Average Ratings 2 Ratings

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ease
features
design
support

Description

Discover a fantastic application that consolidates all your customer interactions in one convenient location. Every conversation is seamlessly stored within our built-in CRM, which includes unlimited call recordings, voicemail, and text message history. You can effortlessly set up call forwarding from your Bling number to as many as eight extensions, utilizing any numbers you prefer, whether they are inside or outside of Bling. The IVR feature allows you to efficiently route calls to your team members, shields you from robocalls, and maintains the privacy of your personal numbers. While your contacts are automatically integrated into the Bling CRM, adding new contacts or uploading a contact file is a simple process. You can also send automated text messages triggered by specific actions, such as a missed call, voicemail, or updates to customized fields. With Bling's AI-driven sales dialer, you can accelerate the conversion of leads into potential clients. Additionally, the platform enables you to assign and oversee multiple users across your Bling profiles or phone lines, with options to designate them as agents or supervisors, allowing you to control their access levels effectively. This comprehensive tool not only streamlines communication but also enhances team collaboration and productivity.

Description

Establish a fully operational contact center from the ground up in just a few hours while integrating cloud functionalities with your existing on-premises hardware. Transition seamlessly from outdated systems to cloud solutions overnight with Ozonetel, where our product specialists will thoroughly assess your needs before suggesting a tailored solution that aligns perfectly with your business objectives. Efficiently unify and automate both digital and voice communication channels, utilizing top-rated dialers to enhance the management of inbound leads and streamline outbound campaigns. You can set up a comprehensive call management system in 24 hours or even less, offering extensive inbound, outbound, and blended call center options. At Ozonetel, we provide secure cloud communication solutions that enhance the customer experience while reducing overall costs for contact centers. Renowned for pioneering the first cloud-based customer experience platform in India, we continue to distinguish ourselves through unmatched customer support and relentless innovation in AI technology. Our commitment to excellence ensures that we remain at the forefront of the industry, constantly evolving to meet our clients' needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM
Salesforce
BoldDesk
Calendly
Clinicea
Facebook
Freshdesk
Gmail
Google Calendar
Google Docs
Google Sheets
HubSpot Customer Platform
Instagram
Kylas
Sell.Do
Slack
Sprinklr
Swift AMS
Zendesk
Zoho CRM

Integrations

HubSpot CRM
Salesforce
BoldDesk
Calendly
Clinicea
Facebook
Freshdesk
Gmail
Google Calendar
Google Docs
Google Sheets
HubSpot Customer Platform
Instagram
Kylas
Sell.Do
Slack
Sprinklr
Swift AMS
Zendesk
Zoho CRM

Pricing Details

$12.99 per month
Free Trial
Free Version

Pricing Details

$25 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bling

Country

United States

Website

www.bling.cloud/

Vendor Details

Company Name

Ozonetel

Founded

2007

Country

United States

Website

ozonetel.com

Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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