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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BizPlus online CRM offers remarkable flexibility, enabling employees to access the platform from any location with an Internet connection and on a variety of devices. A major advantage of the BizPlus CRM is its ability to seamlessly integrate with other web-based tools, which enhances workflow efficiency and productivity. It fosters stronger relationships with both customers and staff members, thus improving overall communication. The online version of BizPlus CRM significantly lowers the costs associated with traditional CRM systems. Additionally, it eliminates the need for manual software updates, as the platform is continually enhanced and updated to meet evolving business needs. With everything hosted in the cloud, BizPlus CRM ensures that users can access vital information and tools while on the move, providing unparalleled convenience. This flexibility makes it an ideal solution for businesses looking to optimize their operations.

Description

Businesses understand that enhancing the customer experience is essential for establishing brand success and fostering customer loyalty. However, effectively overseeing this experience has grown increasingly intricate. With an abundance of survey data and customer information, alongside the necessary technical integrations and organizational processes, companies require a robust software solution at the core of their operations. Our clients depend on the eTouchPoint platform to deliver valuable insights that facilitate the monitoring and refinement of the customer experience. By integrating dashboard and employee-specific reporting, text analytics, and closed-loop alerting features with an industry-leading data collection platform, eTouchPoint equips CX professionals with a holistic toolkit for engaging customers, empowering employees, and navigating the multifaceted CX landscape. Additionally, we provide unlimited support for a variety of multi-channel survey efforts, encompassing call centers, field services, retail, B2B, employee interactions, and online platforms. This comprehensive approach ensures that businesses can effectively address the ever-evolving demands of their customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$9.94 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Landmark Techedge

Country

India

Website

bizpluscrm.com

Vendor Details

Company Name

eTouchPoint

Founded

1999

Country

United States

Website

www.etouchpoint.com

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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