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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Facilitating data-driven decision-making leads to improved outcomes across various levels of an organization. Infor's industry analytics provide essential and insightful information tailored for everyone, from executives in the boardroom to personnel on the shop floor. With Infor Birst®, business intelligence and analytics are made accessible through pre-configured industry-specific and role-specific content, ensuring that users can easily find the metrics they need. Enhance your decision-making processes with Birst, which is supported by Infor's innovative data architecture designed for the modern cloud. This adaptable and business-focused data management strategy empowers any user to pursue their analyses in diverse directions, while offering security and scalability to meet evolving business demands; moreover, AI-driven automation streamlines numerous manual operations. Birst's Networked BI represents a novel methodology for providing data-as-a-service (DaaS), operating on the principle that reliable and well-governed data can align with speed and user-friendliness. Utilizing distinctive and patented features, Birst stands out as a leader in the industry. Ultimately, this creates a comprehensive ecosystem where every user can harness the full potential of their data effortlessly.

Description

Infor CRM transcends the role of a mere database; it offers a comprehensive perspective on all customer interactions. This software for Customer Relationship Management (CRM) delivers insights into every point of contact with customers throughout an organization’s various divisions, including sales, marketing, customer service, and support. By utilizing detailed customer profiles and tools designed to enhance sales productivity, users can pinpoint opportunities that boost the effectiveness of each engagement while optimizing sales processes. With its suite of analytics, sales management features, and proactive notifications, businesses can facilitate precise forecasting, make informed decisions, and manage teams and territories more efficiently. As a cloud-based solution, Infor CRM encompasses sales, customer service, marketing analytics, and reporting, seamlessly integrating with Infor ERP solutions, Birst® Networked BI, and other components of Infor’s Customer Experience Suite. By managing the entire customer lifecycle within a single platform, organizations can leverage future sales opportunities while ensuring outstanding customer experiences. Ultimately, Infor CRM serves as a vital tool for driving business growth and enhancing customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

3CAD
ADP Global Payroll
ADP Total Absence Management
Canopy
Cloud Inventory
CompuFACT
DigitalGuest
Eventix
FacilityOS
Fortude
INTELITY
IST Ship-Link
Infor CloudSuite Financials
Kavida.ai
NextGate
Simba
SyteLine ERP (CloudSuite Industrial)
Uptempo
eRep

Integrations

3CAD
ADP Global Payroll
ADP Total Absence Management
Canopy
Cloud Inventory
CompuFACT
DigitalGuest
Eventix
FacilityOS
Fortude
INTELITY
IST Ship-Link
Infor CloudSuite Financials
Kavida.ai
NextGate
Simba
SyteLine ERP (CloudSuite Industrial)
Uptempo
eRep

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/solutions/advanced-analytics/business-intelligence/birst

Vendor Details

Company Name

Infor

Founded

2002

Country

United States

Website

www.infor.com/products/customer-experience-suite/crm

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Embedded Analytics

Ad hoc Query
Application Development
Benchmarking
Dashboard
Interactive Reports
Mobile Reporting
Multi-User Collaboration
Self Service Analytics
Streaming Analytics
Visual Workflow Management

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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