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Description

A virtual PBX functions as a comprehensive service that integrates all company phone numbers into one cohesive network, preserving a complete archive of client interactions and call records. This system not only enhances workflow but also boosts both employee productivity and the quality of customer service. It serves the purpose of optimizing and monitoring how employees engage with clients, while also facilitating interactions through the CRM system. With the ability to analyze the volume and quality of conversations for each employee and the organization as a whole, it helps maintain a consistently high standard of customer support. Users will benefit from a personalized account that contains extensive information about all calls, including total counts, timestamps, durations, recorded conversations, missed calls, and in-depth analytics. The availability of call recordings allows for easy access to any discussion between the manager and the client, which serves as a powerful incentive for employees to enhance their performance. Additionally, this feature streamlines the resolution of disputes and aids in the training of new staff members, ultimately fostering a more effective work environment.

Description

Versadial's Versadial VSLogger recorder combines live team performance dashboards and call recording to give you a powerful tool for workforce optimization and incident recreation. RELIABLE: Can run for years without being attended INNOVATIVE: 2 to 3 major upgrades per annum and custom development INTUITIVE: Fast training time and low total cost of ownership SCALABLE: Record 2-9999 lines COMPATIBLE: Tested with a variety of established manufacturers of PBX.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Corezoid
DIKIDI Business
Microsoft Dynamics 365
Pipedrive
Podio
RemOnline
Salesforce
SmartCRM by Binotel
UTIP
Weblium
Zendesk
Zoho CRM
retailCRM

Integrations

Corezoid
DIKIDI Business
Microsoft Dynamics 365
Pipedrive
Podio
RemOnline
Salesforce
SmartCRM by Binotel
UTIP
Weblium
Zendesk
Zoho CRM
retailCRM

Pricing Details

$7.93 per month
Free Trial
Free Version

Pricing Details

$96/Channel/Year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Binotel

Founded

2011

Country

Ukraine

Website

www.binotel.ua/

Vendor Details

Company Name

Versadial Solutions

Founded

1994

Country

United States

Website

www.versadial.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

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Alternatives

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