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Average Ratings 0 Ratings
Description
BigSpring empowers individuals by providing them with skills that are relevant to the job market, ensuring they can secure employment while also allowing companies to assess the effectiveness of their training programs. This user-friendly SaaS platform offers a robust analytics feature tailored for enterprises, making it a favorite among learners and employers alike. By integrating training as a fundamental aspect of business strategy rather than merely an auxiliary function, organizations can drive growth and efficiency. Each client of BigSpring has unique content requirements that align with their specific operational needs, which is why we facilitate the development of personalized training materials created by, and for, their teams. The BigSpring Creator Academy encourages high-performing employees and subject matter experts to disseminate their insights through engaging, concise videos, fostering a culture of continuous learning and knowledge sharing within the organization. This innovative approach not only enhances skill acquisition but also nurtures collaboration across teams, further solidifying BigSpring's commitment to transforming the learning landscape.
Description
Empower your contact centre agents with intelligent customer journey orchestration and conversational guidance.
Our clients most-used features:
Next Best Action - Make sure agents are recommending the right product or service to every customer, at the right moment in time.
Intelligent Conversational Guidance - Guide each of your agents to create the best outcome for every customer and contact point.
Behavioural Science - Use data-driven behavioural nudges inform agents not just what to say, but how to say it, to drive the ideal customer experience and desired outcome.
Simple No-code Interface - Our platform is delivered using a powerful point-and-click interface, reducing the need for expensive specialist resources.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
BigSpring
Founded
2017
Country
United States
Website
www.bigspring.ai/
Vendor Details
Company Name
The Modular Analytics Company
Founded
2018
Country
United Kingdom
Website
www.tmac.ai/solutions/customer-journey-orchestration
Product Features
Learning Experience Platforms
Built-in Course Authoring
Yes
Content Sharing
Yes
Employee Portal
Yes
Gamification
Yes
Microlearning
Yes
Mobile Learning
Yes
Multi-User Collaboration
Yes
Recommendations
Yes
Reporting/Analytics
Yes
Self-Service Content Curation
Yes
Social Learning
Yes
Third Party Course Library
Yes
Learning Management Systems (LMS)
Academic / Education
No
Asynchronous Learning
Yes
Blended Learning
No
Built-In Course Authoring
Yes
Corporate / Business
No
Customizable
No
Gamification
Yes
Learner Portal
No
Mobile Learning
Yes
Open Source
No
SCORM Compliance
Yes
Synchronous Learning
No
Video Conferencing
No
eCommerce
No
eLearning Companies
No
Sales Coaching
Assessments
No
Audio / Video Conferencing
No
Built-In Course Authoring
Yes
Call Recording
No
Gamification
Yes
Goal Setting / Tracking
No
Learning Plans
No
Onboarding
No
Performance Metrics
No
Product Features
Sales Coaching
Assessments
No
Audio / Video Conferencing
No
Built-In Course Authoring
No
Call Recording
No
Gamification
No
Goal Setting / Tracking
No
Learning Plans
No
Onboarding
No
Performance Metrics
No