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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.

Description

The Personal Billing Assistant (PBA) is an online OHIP billing platform that can be accessed from any device connected to the internet. It features an intuitive interface coupled with a comprehensive range of billing capabilities. Data is secured through SSL encryption, ensuring information safety. Premiums are calculated automatically, and time units for anesthetists and surgical assistants are also computed without manual input. Users benefit from unlimited telephone support, making it perfect for individual practitioners, AFPs, group practices, and billing services alike. Billing entries can be created and submitted in a matter of moments, and the system allows for the generation of diverse financial and statistical reports. The PBA seamlessly integrates with CAIS Scheduler and facilitates the transfer of existing data from Desktop PBA to the Web version. It also auto-populates new patient information sourced from the MOH, enhancing efficiency. The application includes a customizable quick selection list for common procedures and premiums, along with an elegant interface that offers color customization options. Reach out to us today to discover why the PBA stands out as the premier billing solution in Ontario's healthcare landscape. Additionally, our commitment to user satisfaction ensures that you will have the necessary support every step of the way.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Itron Enterprise Meter Data Management

Integrations

Itron Enterprise Meter Data Management

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bidgely

Country

United States

Website

www.bidgely.com

Vendor Details

Company Name

MedTel Software

Founded

1997

Country

Canada

Website

www.medtel.on.ca

Product Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Product Features

Medical Billing

Claims Processing
Claims Scrubbing
Code & Charge Entry
Compliance Tracking
Customizable Dashboard
Dunning Management
Invoice History
Patient Eligibility Checks
Practice Management
Quotes/Estimates
Remittance Advice

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