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Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
The Personal Billing Assistant (PBA) is an online OHIP billing platform that can be accessed from any device connected to the internet. It features an intuitive interface coupled with a comprehensive range of billing capabilities. Data is secured through SSL encryption, ensuring information safety. Premiums are calculated automatically, and time units for anesthetists and surgical assistants are also computed without manual input. Users benefit from unlimited telephone support, making it perfect for individual practitioners, AFPs, group practices, and billing services alike. Billing entries can be created and submitted in a matter of moments, and the system allows for the generation of diverse financial and statistical reports. The PBA seamlessly integrates with CAIS Scheduler and facilitates the transfer of existing data from Desktop PBA to the Web version. It also auto-populates new patient information sourced from the MOH, enhancing efficiency. The application includes a customizable quick selection list for common procedures and premiums, along with an elegant interface that offers color customization options. Reach out to us today to discover why the PBA stands out as the premier billing solution in Ontario's healthcare landscape. Additionally, our commitment to user satisfaction ensures that you will have the necessary support every step of the way.
API Access
Has API
API Access
Has API
Integrations
Itron Enterprise Meter Data Management
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Bidgely
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
MedTel Software
Founded
1997
Country
Canada
Website
www.medtel.on.ca
Product Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
Product Features
Medical Billing
Claims Processing
Claims Scrubbing
Code & Charge Entry
Compliance Tracking
Customizable Dashboard
Dunning Management
Invoice History
Patient Eligibility Checks
Practice Management
Quotes/Estimates
Remittance Advice