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Description
The ultimate solution for prominent organizations to securely manage and support any device or system from virtually anywhere in the world. Utilize a comprehensive remote support solution to address all needs. BeyondTrust Remote Support (formerly known as Bomgar) empowers you to assist Windows, Mac, Linux, iOS, Android, network devices, and peripherals with a single, secure platform. This means more devices, broader platforms, a larger user base, and support across various locations. Deliver immediate, dependable remote assistance to end-users and clients, whether they are within your network or beyond. By concentrating on resolving issues instead of connection problems, you can enhance productivity. Boost service quality and customer satisfaction with smooth, high-performance remote support tailored for every user. Ensure scalable, enterprise-level support that sustains your operations, whether you are troubleshooting a Linux server on another continent or addressing an iPhone issue just down the street. This capability allows for a more efficient workflow, ultimately benefiting both your team and your customers.
Description
Access systems from any location using user identity, eliminating the need for traditional solutions like SSH bastion hosts or VPNs that require the distribution and management of credentials, network control configurations such as firewalls, and exposing private networks. Boundary offers a secure method to access critical systems and hosts without the hassle of managing credentials or compromising your network's security, and it is completely open source. You can authenticate using any trusted identity provider you currently utilize, which means there’s no need to distribute new credentials. Instead of relying on physical IP addresses, authorize access based on logical roles and services. Additionally, you can manage dynamic infrastructure and integrate service registries to ensure that hosts and service catalogs are always current. Automate the injection of credentials to securely access services and hosts via HashiCorp Vault, thereby minimizing the risk of credential leakage through dynamic secrets and just-in-time credentials. This innovative approach not only simplifies access management but also enhances overall security and efficiency in your network.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
Atom
Datacard Secura
Eco
Entitle
Entrust Certificate Hub
Entrust Identity Enterprise
Entrust Identity Essentials
GitHub
Google Cloud Platform
Integrations
Amazon Web Services (AWS)
Atom
Datacard Secura
Eco
Entitle
Entrust Certificate Hub
Entrust Identity Enterprise
Entrust Identity Essentials
GitHub
Google Cloud Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BeyondTrust
Founded
1985
Country
United States
Website
www.beyondtrust.com/remote-support
Vendor Details
Company Name
HashiCorp
Founded
2012
Country
United States
Website
www.boundaryproject.io
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
