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Description
The ultimate solution for prominent organizations to securely manage and support any device or system from virtually anywhere in the world. Utilize a comprehensive remote support solution to address all needs. BeyondTrust Remote Support (formerly known as Bomgar) empowers you to assist Windows, Mac, Linux, iOS, Android, network devices, and peripherals with a single, secure platform. This means more devices, broader platforms, a larger user base, and support across various locations. Deliver immediate, dependable remote assistance to end-users and clients, whether they are within your network or beyond. By concentrating on resolving issues instead of connection problems, you can enhance productivity. Boost service quality and customer satisfaction with smooth, high-performance remote support tailored for every user. Ensure scalable, enterprise-level support that sustains your operations, whether you are troubleshooting a Linux server on another continent or addressing an iPhone issue just down the street. This capability allows for a more efficient workflow, ultimately benefiting both your team and your customers.
Description
HCL SafeLinx offers remote users a secure method of accessing enterprise applications through both web-based and client-based platforms. This solution accommodates a wide variety of standard Internet Protocol (IP) and non-IP wireless bearer networks, as well as diverse server hardware, operating systems, and mobile security protocols. With HCL SafeLinx, remote users can easily connect to the internal network using various devices, including desktops, laptops, and mobile phones across different operating systems. It is particularly advantageous for small to medium-sized businesses, independent professionals, and branch offices that need to connect to a company's network seamlessly. The solution is designed with a high level of security in mind and comes at a competitive price point for entry-level segments. For organizations handling sensitive government information, it is essential that remote access adheres to stringent policy requirements as dictated by government regulations. Additionally, SafeLinx effectively supports the requirements of e-governance, ensuring that officials can quickly and conveniently access the necessary network resources. As such, its robust capabilities make it an ideal choice for organizations aiming to enhance their remote access infrastructure.
API Access
Has API
API Access
Has API
Integrations
HaloPSA
Splunk Cloud Platform
Vivantio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BeyondTrust
Founded
1985
Country
United States
Website
www.beyondtrust.com/remote-support
Vendor Details
Company Name
HCL Software
Founded
1976
Country
Italy
Website
www.hcltechsw.com/safelinx
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
