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Average Ratings 0 Ratings
Description
Established in 2005, Beyond Key launched Beyond Intranet as its dedicated division to optimize client experiences with Microsoft technologies such as SharePoint, Teams, Dynamics 365, and the Power Platform, which encompasses Power BI, Power Apps, and Power Automate. As a Microsoft Gold Certified Partner, the Beyond Intranet team has been a crucial ally for clients navigating the various stages of digital transformation, offering support in discovery, implementation, and adoption with its suite of Microsoft 365 services and products.
Beyond Intranet provides pre-built SharePoint solutions designed to seamlessly integrate with existing SharePoint environments. Our Intranet Addins and Web parts are particularly beneficial for organizations eager to enhance their SharePoint investments. We pride ourselves on delivering bespoke solutions tailored to align with the unique requirements of any organization. Whether assisting with version migrations or embarking on new implementations, our expertise can empower any team to excel in leveraging their SharePoint platform effectively. Additionally, we focus on building long-term relationships with our clients to ensure ongoing support and optimization of their digital tools.
Description
SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.
API Access
Has API
API Access
Has API
Integrations
Microsoft SharePoint
Employee Directory
Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft Teams
Integrations
Microsoft SharePoint
Employee Directory
Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$15 per user per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Beyond Key
Founded
2008
Country
United States
Website
www.beyondintranet.com
Vendor Details
Company Name
SP Marketplace
Founded
2012
Country
United States
Website
www.spmarketplace.com/sharepoint-helpdesk.html
Product Features
Intranet
Activity / News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search
Wiki
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management