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Description
We are at the forefront of human communication in a groundbreaking era. Driven by cutting-edge AI technology, we go beyond words, diving deep into the intricacies of human expression. Understanding emotions, assessing behaviors, and predicting intent, we unlock the essence of every interaction. Our transformative impact spans various industries, from strengthening security and defense operations to redefining contact centers and empowering financial institutions with invaluable insights. With our innovative approach, we reshape the way connections are made and understood, ushering in a new era of communication.
Our core technology is provided via our Behavioral Signals API, which is responsible to predict low-level and behavioral voice characteristics from audio signals. Experience award-winning technology recognized with 6-time gold in the prestigious interspeech challenges, having achieved exceptional human interaction understanding and computational paralinguistics performance. Backed by extensive research publications, our cutting-edge solution offers unparalleled benefits to diverse sectors. Whether it’s law enforcement, intelligence agencies, financial institutions, call centers, or healthcare, we equip organizations with a deep insight into human intentions and behaviors.
Applications:
- Customer Service
- Security, Intelligence, and Law Enforcement
- Cognitive Health & Mental Health
- Digital Companions/Chatbots
- Healthcare
- Entertainment
Description
VirtlX, a SaaS solution that can be customized to support multi-industry business performance is available to all businesses. VirtlX provides a strong ROI and quantifiable deliverables & insight to help in decision-making towards a people-centric and successful business. A simple approach to employee and customer sentiment, as well as in-house training. Flexible commitment terms and cost-effective subscription model. To be successful in marketing, a company must understand customer engagement, feedback, experience, and loyalty patterns. VirtlX is a time-saving and cost-effective method that allows marketing personnel to gather these data points in real time and present this data in clear graphical formats. It has been proven that revenue growth is correlated with the Net Promoter Score (NPS), or Net Promoter Score (NPS). It is widely used by Fortune 500 companies as well as other organizations.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Genesys Cloud CX
Yes
HubEngage
No
OnePageCRM
No
Uniphore
Yes
WhatsApp
No
Integrations
Genesys Cloud CX
No
HubEngage
Yes
OnePageCRM
Yes
Uniphore
No
WhatsApp
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$9.00 per month
Annual commitment, billed monthly in advance
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Behavioral Signals
Founded
2016
Country
United States
Website
behavioralsignals.com
Vendor Details
Company Name
VirtlX
Founded
2017
Country
United Kingdom
Website
www.virtlx.com
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
No
Survey Management
No
Emotion Recognition
Facial Emotions
No
Facial Expression Analysis
No
Machine Learning
Yes
Photo Emotions
No
Speech Emotions
Yes
Video Emotions
Yes
Written Text Emotions
No
Product Features
360 Degree Feedback
Dashboard
Yes
Feedback / Surveys
Yes
Progress Tracking
Yes
Question Library
Yes
Rater Selection
Yes
Self Service Portal
Yes
Supports External Reviewers
Yes
Assessment
Certification Management
No
Individualized Assessments
Yes
Multi-User Collaboration
Yes
Proctoring
No
Scoring
Yes
Skill Testing
Yes
Surveys
Yes
Test / Quiz Creation
Yes
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
No
Business Performance Management
Ad Hoc Reports
Yes
Ad hoc Analysis
Yes
Budgeting & Forecasting
No
Consolidation / Roll-Up
No
Dashboard
Yes
Key Performance Indicators
Yes
Predictive Analytics
Yes
Qualitative Analysis
Yes
Quantitative Analysis
Yes
Scorecarding
No
Strategic Planning
Yes
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Data Analysis
Data Discovery
Yes
Data Visualization
No
High Volume Processing
Yes
Predictive Analytics
Yes
Regression Analysis
No
Sentiment Analysis
Yes
Statistical Modeling
No
Text Analytics
Yes
Email Marketing
A/B Testing
No
Artificial Intelligence
Yes
Auto-Responders
No
CAN SPAM Compliance
No
Customer Surveys
Yes
Drip Campaigns
No
Dynamic Content
No
Event Triggered Email
No
Image Library
No
Landing Pages/Web Forms
No
Mailing List Management
No
Mobile Optimized Emails
No
Reporting/Analytics
Yes
Subscriber Management
No
Template Management
Yes
WYSIWYG Email Editor
No
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
Yes
Goal Management
Yes
Health & Wellness Programs
Yes
Performance Management
Yes
Pulse Surveys
Yes
Heatmap
Behavioral Mapping
Yes
Dashboard
Yes
Dynamic Maps
No
Element Analytics
No
Embeddable Maps
No
For Sales
No
For Science
No
Radial Mapping
No
Territorial Mapping
No
Website Analytics
No
Performance Management
360 Degree Feedback
Yes
Compensation Management
No
Custom Rating Scales
No
Customizable Templates
Yes
Individual Development Plans
Yes
On-going Performance Tracking
Yes
Peer Appraisals
Yes
Review Cycle Tracking
No
Self Service Portal
Yes
Self-Appraisals
Yes
Skills Assessments
Yes
Weighted Performance Measures
Yes
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
No
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
Yes
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Training
Academic / Education
Yes
Asynchronous Learning
No
Blended Learning
Yes
Built-In Course Authoring
Yes
Built-in LMS
Yes
Certification Management
No
Corporate / Business
No
Learner Portal
Yes
Mobile Learning
Yes
Simulation
No
Synchronous Learning
No
Training Companies
Yes
eCommerce
No
