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ease
features
design
support

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Description

Beebot AI provides advanced automation solutions aimed at enhancing operations within the public sector, particularly for councils and local governments. Their innovative platform combines a variety of technologies to streamline workflows in diverse areas such as family support services, workforce management, citizen assistance, and early childhood programs. Featuring a digital front door, the system simplifies access to local services, facilitating smoother communication and transactions for citizens, families, and professionals alike. Additionally, Beebot AI offers automated care systems for both families and workers, assistance tailored for special educational needs, and tools for administrative efficiency. By leveraging AI for data processing, the platform enables local authorities to better manage their workloads and increase operational efficiency. Through a commitment to accessibility and automation, Beebot AI empowers organizations to enhance the quality of public services, thereby minimizing manual tasks and improving overall service delivery. This transformative approach helps local governments adapt to changing needs while ensuring that citizens receive timely and effective support.

Description

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Beebot AI

Country

United Kingdom

Website

www.beebotai.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

verint.com

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Product Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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