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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

CS-Cart Multi-Vendor
CS-Cart Store Builder
Drupal
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
MariaDB
Mojo Helpdesk
MySQL
NGINX
PHP
Salesforce
Shopify
WordPress
X (Twitter)
Zendesk
Zoho CRM

Integrations

CS-Cart Multi-Vendor
CS-Cart Store Builder
Drupal
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
MariaDB
Mojo Helpdesk
MySQL
NGINX
PHP
Salesforce
Shopify
WordPress
X (Twitter)
Zendesk
Zoho CRM

Pricing Details

Free
Free Trial
Free Version

Pricing Details

$12.00/month/user
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

Backdrop

Founded

2013

Country

United States

Website

backdropcms.org

Vendor Details

Company Name

HelpOnClick

Founded

2004

Country

United States

Website

www.helponclick.com

Product Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Alternatives

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