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Average Ratings 0 Ratings
Description
BMC Helix Network Management is a network observability and management platform built to help enterprises optimize performance and diagnose issues faster. The solution, formerly known as Netreo, gives teams visibility into network performance, bandwidth usage, interface status, incidents, and service health. It helps simplify network administration through automation, customization, integrations, automated device onboarding, and configuration management. Teams can use personalized dashboards and reports to improve data accuracy, operational efficiency, business continuity, and customer experience. BMC Helix Network Management also includes self-tuning features and automated recommendations that help network teams identify targeted optimization opportunities. The platform can send network incidents into BMC Helix, where network data can be correlated with other IT data for broader operational visibility. Its intelligent alerting capabilities use anomaly detection to suppress false positives and identify the true source of network problems. Automated service re-testing, incident correlation, root cause analysis, and issue resolution workflows help reduce alert fatigue and shorten MTTR. By combining observability, diagnostics, automation, dashboards, anomaly detection, and BMC Helix integration, BMC Helix Network Management helps IT teams manage complex networks with greater speed and control.
Description
Our platform equips both agents and customers with automated diagnostics for home networks, along with straightforward troubleshooting guidance, allowing them to pinpoint the cause of WiFi connectivity problems and achieve a solution on their first attempt. The RouteThis Discovery App utilizes the user's mobile device to gather comprehensive data about the configuration and environment of the home network, enabling it to automatically detect the underlying issues causing potential WiFi disruptions. In addition, the RouteThis Dashboard serves as a centralized tool that grants agents immediate access to the customer's home network status, providing clear instructions to address the identified issues and enabling remote resolution capabilities. Furthermore, as a component of the RouteThis Discovery App, RouteThis Self-Help offers customers detailed, step-by-step guidance to tackle specific problems identified within their home networks, ensuring a more user-friendly experience. This combination of features not only enhances efficiency but also significantly improves customer satisfaction by fostering quicker resolutions.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/products/network-management.html
Vendor Details
Company Name
RouteThis
Founded
2013
Country
Canada
Website
routethis.com/platform/
Product Features
Network Automation
Compliance Monitoring
Configuration Backup
Configuration Changes
Network Orchestration
Performance Monitoring
Tool Access Control
Vulnerability Assessments
Product Features
Network Troubleshooting
Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring