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Description
BMC AMI Ops is a mainframe AIOps and observability solution designed to help enterprises modernize operations, improve resilience, and reduce operational cost. The platform gives teams centralized visibility across mainframe systems, subsystems, applications, networks, storage, databases, batch workloads, and messaging environments. It helps operations teams detect issues earlier, reduce mean time to detect, avoid downtime, and maintain high service availability. BMC AMI Ops uses self-learning AI and machine learning models to continuously adapt to system behavior and improve anomaly detection accuracy. Embedded GenAI translates findings into context, impact, and guided remediation so teams can understand what happened and what to do next from inside the dashboard. The platform also supports OpenTelemetry-compliant streaming, allowing mainframe telemetry to connect with enterprise observability tools. BMC AMI Ops includes capabilities for CICS performance control, Db2 optimization, IMS visibility, MQ message management, Java workload monitoring, batch optimization, network visibility, storage oversight, and cost analytics. Automation features help reduce manual tasks, improve operational consistency, and lower CPU and MIPS consumption. By combining AI-driven monitoring, observability, automation, alert consolidation, and remediation guidance, BMC AMI Ops helps mainframe teams operate critical systems more efficiently and reliably.
Description
Resolve production incidents and development issues with AI that understands your code, infrastructure, and telemetry — reducing MTTR by up to 80% and boosting engineering productivity by 50%.
OpsWorker helps Software Developers, SREs, and DevOps Engineers reduce MTTR, resolve complex development issues, and manage high-incident environments. Through intelligent incident correlation, code-aware troubleshooting, and deep integration into your technical ecosystem, OpsWorker delivers actionable insights and autonomous remediation — ensuring resilient, high-performance operations across Kubernetes and Cloud workloads.
Built as an AI SRE platform for modern AIOps, OpsWorker leverages AI Observability to analyze incidents across distributed systems, correlating signals from metrics, logs, traces, infrastructure state, and deployments to surface the most probable root cause within minutes. Designed with an EU-first approach, OpsWorker prioritizes data sovereignty, privacy, and enterprise-grade security while enabling engineering teams to investigate incidents faster and operate complex cloud-native environments with confidence.
Recent platform capabilities include Resource Topology and Service Dependency mapping, giving engineers full visibility into upstream and downstream service interactions across HTTP, TCP, and gRPC workloads. OpsWorker now integrates with Grafana Alerting contact points and supports Bring Your Own LLM, allowing organizations to use their preferred AI models for investigations. Engineers can also enrich investigations with custom operational context, enabling deeper root-cause analysis for complex incidents.
To reduce alert fatigue, OpsWorker delivers a Daily Diff Summary in Slack, highlighting meaningful changes in alerts and system behavior
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon CloudWatch
No
Azure DevOps
Yes
Azure Kubernetes Service (AKS)
No
BMC Helix CMDB
Yes
Broadcom Mainframe Security Insights Platform
Yes
Cherwell HR Service Management
Yes
Cherwell Software
Yes
Claude
No
Flexera One
Yes
Grafana Cloud
No
Integrations
Amazon CloudWatch
Yes
Azure DevOps
No
Azure Kubernetes Service (AKS)
Yes
BMC Helix CMDB
No
Broadcom Mainframe Security Insights Platform
No
Cherwell HR Service Management
No
Cherwell Software
No
Claude
Yes
Flexera One
No
Grafana Cloud
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
Prices depend on the contract, support level, and number of investigations/tokens used
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BMC Software
Founded
1980
Country
United States
Website
www.bmc.com/it-solutions/bmc-ami-ops.html
Vendor Details
Company Name
OpsWorker AI
Founded
2025
Country
Germany
Website
www.opsworker.ai
