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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Regardless of the location of your employees, customers, or partners, they are always just a call or text away. Our dependable network facilitates communication on a global scale. Our innovative solutions seamlessly integrate the platforms you rely on, ensuring a smooth experience for both your employees and customers. BICS offers a Communications Platform as a Service (CPaaS) that enables businesses to develop and manage global multichannel communication campaigns effortlessly. With a user-friendly low-code visual builder, companies can create tailored communication workflows without the need for coding, effectively merging various channels. The service guarantees dependable delivery, leveraging BICS' carrier-grade network that spans over 180 nations and connects with more than 900 operators, ensuring high quality, reliability, and security. Furthermore, it integrates effortlessly with existing technology infrastructures, including CRM systems and collaboration tools, thus promoting efficient operations and improved customer engagement. This comprehensive approach ensures that your communications are not only effective but also adaptable to your evolving business needs.

Description

This Communications Platform as a Service (CPaaS), equipped with an API and low-code capabilities, is tailored to assist enterprises in minimizing expenses, simplifying processes, and expediting IT initiatives. Users can quickly design and automate customer journeys using an intuitive drag-and-drop editor filled with robust building blocks (nodes). Transitioning to low-code development can significantly shorten the time required to launch new applications and customer journeys. The platform allows for the seamless consumption of events from current systems to initiate customer communication workflows. It enables the integration of customer interactions with backend systems, facilitating comprehensive automation from start to finish. Users can effortlessly test, deploy, and make iterative adjustments to workflows within a secure and scalable serverless framework. Additionally, the platform boasts a rich array of communication APIs and SDKs, including options for SMS, voice, push notifications, RCS, WhatsApp, and video, allowing businesses to connect with customers on their chosen channels. This flexibility not only enhances customer engagement but also streamlines operational efficiency across various platforms.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

WhatsApp
BasicOps
Cal ID
Microsoft Teams
NiCE CXone Mpower
Recall.ai
Rootly
Salesforce Agentforce Service
ServiceNow
Stackreaction
Webex Campaign
Webex Engage
Webex Notify
Zendesk
toby

Integrations

WhatsApp
BasicOps
Cal ID
Microsoft Teams
NiCE CXone Mpower
Recall.ai
Rootly
Salesforce Agentforce Service
ServiceNow
Stackreaction
Webex Campaign
Webex Engage
Webex Notify
Zendesk
toby

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BICS

Founded

1996

Country

Belgium

Website

www.bics.com

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

imimobile.com/products/webex-connect

Product Features

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Product Features

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

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