Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Regardless of the location of your employees, customers, or partners, they are always just a call or text away. Our dependable network facilitates communication on a global scale. Our innovative solutions seamlessly integrate the platforms you rely on, ensuring a smooth experience for both your employees and customers. BICS offers a Communications Platform as a Service (CPaaS) that enables businesses to develop and manage global multichannel communication campaigns effortlessly. With a user-friendly low-code visual builder, companies can create tailored communication workflows without the need for coding, effectively merging various channels. The service guarantees dependable delivery, leveraging BICS' carrier-grade network that spans over 180 nations and connects with more than 900 operators, ensuring high quality, reliability, and security. Furthermore, it integrates effortlessly with existing technology infrastructures, including CRM systems and collaboration tools, thus promoting efficient operations and improved customer engagement. This comprehensive approach ensures that your communications are not only effective but also adaptable to your evolving business needs.
Description
This Communications Platform as a Service (CPaaS), equipped with an API and low-code capabilities, is tailored to assist enterprises in minimizing expenses, simplifying processes, and expediting IT initiatives. Users can quickly design and automate customer journeys using an intuitive drag-and-drop editor filled with robust building blocks (nodes). Transitioning to low-code development can significantly shorten the time required to launch new applications and customer journeys. The platform allows for the seamless consumption of events from current systems to initiate customer communication workflows. It enables the integration of customer interactions with backend systems, facilitating comprehensive automation from start to finish. Users can effortlessly test, deploy, and make iterative adjustments to workflows within a secure and scalable serverless framework. Additionally, the platform boasts a rich array of communication APIs and SDKs, including options for SMS, voice, push notifications, RCS, WhatsApp, and video, allowing businesses to connect with customers on their chosen channels. This flexibility not only enhances customer engagement but also streamlines operational efficiency across various platforms.
API Access
Has API
Yes
API Access
Has API
No
Integrations
WhatsApp
Yes
BasicOps
No
Cal ID
No
Microsoft Teams
Yes
NiCE CXone Mpower
No
Recall.ai
No
Rootly
No
Salesforce Agentforce Service
No
ServiceNow
No
Stackreaction
No
Integrations
WhatsApp
Yes
BasicOps
Yes
Cal ID
Yes
Microsoft Teams
No
NiCE CXone Mpower
Yes
Recall.ai
Yes
Rootly
Yes
Salesforce Agentforce Service
Yes
ServiceNow
Yes
Stackreaction
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BICS
Founded
1996
Country
Belgium
Website
www.bics.com
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
imimobile.com/products/webex-connect
Product Features
SIP Trunk
Automatic Fail-over Routing
No
Call Data Records
No
Caller ID
No
Disaster Recovery
No
International Numbers
No
Multiple DID Options
No
PSTN Forwarding
No
Toll-Free Numbers
No
e911
No
Product Features
Cloud Communication Platform
Audio / Video Conferencing
No
Call Center
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
IVR / Voice Recognition
No
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No