Webex Connect Integrations

Simple. Secure. Reliable messaging. WhatsApp allows you to communicate quickly, easily, securely, and on any phone around the world. WhatsApp Business is a free app that was designed for small businesses. To showcase your products and services, create a catalog. You can easily connect with your customers by using tools that automate, sort, and respond quickly to messages. WhatsApp can be used by medium and large businesses to provide customer service and important notifications to customers. Learn more about WhatsApp Business API. WhatsApp is where you share your most intimate moments. We have integrated end-to-end encryption in the latest versions. End-to-end encryption secures your calls and messages so that only you and the person with whom you are communicating can see or hear them. Not even WhatsApp.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

Send marketing campaigns via SMS, MMS and email. Multi-variate testing, A/B Testing, and real-time Feedback can maximize campaign performance. Create and manage unified customer profiles from data from different online and offline sources. Dynamic personalization allows you to adapt to changing customer behaviour. You can easily deliver tailored propositions. You can easily create and scale interactive, event-triggered or one-off campaigns that guide and prompt customers at every stage of their customer lifecycle. This will help you drive lifetime value. Your marketers will be empowered with DIY drag-and drop composers and journey builders. You can quickly learn, test, and iterate without having to rely on external agencies. Real-time dashboards and pre-configured reporting help you measure key marketing metrics. Use our Reports Wizard to create and share custom reports. Create and analyze segments quickly and convert data insights into ready-to-use audiences.

Engage more, respond less. Empower your contact centre to support customer conversations via any channel. Your agents will have one interface that can be used for all communication channels, including voice and messaging apps. This will allow them to work more efficiently and provide the customer support they need. Keep customers informed. Provide self-care capabilities. When necessary, transfer conversations with full context to live agent. Integrate virtual customer representatives into customer service operations to handle routine enquiries, provide self-service and provide 24/7 assistance. Create an IVR experience that allows customers to seamlessly transfer to a messaging channel, where they can self-serve or chat with agents at their leisure. Some enquiries require instant attention. Identify and communicate complex customer issues to agents. Interactions can be extended beyond one channel. You can easily convert a chat conversation into a phone call or a web-based video call to get instant support.

You can reduce call volume and improve customer experience by delivering timely and relevant notifications. Webex Notify is designed for large-scale businesses with specific security and communication requirements. It manages notifications across email, voice, SMS, and voice. There are multiple templates, large contact lists and de-duping. Bulk sends across channels can also be done. You can control the type of messages that are sent to your organization, eliminating the risk and variability associated with free messaging. Pre-defined notification templates can be used across channels to prioritize which communications go first. Configure system-level permissions to limit access and control who can access them. To centrally control usage, label notifications against a cost center and assign cost center-level quotas.

React to messages by using an emoji. This will automatically pin the message to your retrospective timeline. It is inefficient and inconsistent to memorize and follow hard-to-find incident manuals. Create workflows to set reminders, invite responders, post checklists, send out notifications, etc. Use our Workflow templates to adapt them to your specific incident process. Assign roles so you can quickly see who is doing what. Instantly generate retrospective templates, timelines and incident details. We'll do the rest. Create automated runbooks by using our drag-and drop workflow creator. You can automatically trigger specific runbooks depending on incident conditions such as severity or affected services, instead of scrolling down Google Docs/Confluence.

Toby allows you to speak other languages in any video call. Download our desktop app and set it up in any video call platform. You can speak other languages without delay. Toby's live two-way translation allows you to speak fluently in any foreign language. Transcripts of what is said and heard to ensure that nothing is lost in translation. Create customized glossaries that are tailored to your work and you. Select your languages, click start test call and speak when video call begins. Toby can be used on any video call platform by translating audio from your device.

Recall.ai offers a single API to build meeting bots for all platforms, including Zoom, Google Meet and Microsoft Teams. Integrate your product with Zoom, Google Meet Microsoft Teams, Webex Slack Huddles and GoTo Meeting in just a few lines. It works for your users, even if they're not the host or on a free plan. It works for all platforms, even if they don't have an official API. All we need is a meeting link. It takes a team between 3-5 engineers to build and operate meeting bots. We take care of the heavy lifting so you can concentrate on what really matters. Send a bot into a meeting using a single line. You only need a URL for the meeting. We manage the infrastructure for scheduling, managing, and operating thousands of VMs concurrently every day. Get real-time transcriptions with speaker names. 100% perfect speaker diarization. Speaker names are automatically labeled. Transcripts in real-time are available via webhook. Real-time audio and videos streams are available.

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