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Description
Regardless of the location of your employees, customers, or partners, they are always just a call or text away. Our dependable network facilitates communication on a global scale. Our innovative solutions seamlessly integrate the platforms you rely on, ensuring a smooth experience for both your employees and customers. BICS offers a Communications Platform as a Service (CPaaS) that enables businesses to develop and manage global multichannel communication campaigns effortlessly. With a user-friendly low-code visual builder, companies can create tailored communication workflows without the need for coding, effectively merging various channels. The service guarantees dependable delivery, leveraging BICS' carrier-grade network that spans over 180 nations and connects with more than 900 operators, ensuring high quality, reliability, and security. Furthermore, it integrates effortlessly with existing technology infrastructures, including CRM systems and collaboration tools, thus promoting efficient operations and improved customer engagement. This comprehensive approach ensures that your communications are not only effective but also adaptable to your evolving business needs.
Description
Provide your clients with safe automated payment options via phone and text messaging. Our platform seamlessly connects with your existing gateway and customer information. Enhance your customer engagement with proactive automated outreach campaigns utilizing voice, text, and email notifications. Obtain immediate insights into customer satisfaction and feedback through both inbound and outbound automated phone surveys. Satisfy your clients with the self-service automation they desire, while we take care of the complex tasks, allowing you to relish in the satisfaction of your customers. Our Compass Automation Platform serves as a comprehensive Managed Communications Platform as a Service (CPaaS), offering a secure setting for voice and text functionalities. It encompasses the four applications detailed below, which we tailor to meet your unique requirements. As a fully managed service, we oversee all aspects of application management, carrier coordination, and security, enabling your IT team to concentrate solely on advancing your business objectives. This approach not only streamlines your operations but also enhances overall customer experience.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BICS
Founded
1996
Country
Belgium
Website
www.bics.com
Vendor Details
Company Name
IVR Technology Group
Founded
2003
Country
United States
Website
www.ivrtechgroup.com
Product Features
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail