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Description
Planning sprints effectively becomes simpler with Axosoft Release Planner, which allows you to assess the capacities of your sprint, team, and individual members to allocate tasks appropriately. Utilize Axosoft's Card View to visualize progress, providing a fully interactive kanban board where you can modify and manage item cards, include work logs, and monitor work-in-progress limits. By having essential metrics readily accessible, you can ensure timely releases. Custom dashboards in Axosoft give you a clear snapshot of your team's velocity, anticipated ship dates, and additional key performance indicators. Effortlessly convert emails into support tickets, manage responses directly within Axosoft, and keep track of customer communications from beginning to end! Additionally, you can create unlimited Wiki pages for test cases and documentation, linking them to Axosoft items for easy access. Develop a tailored Portal for your customers, enabling them to create and modify tickets without needing a paid Axosoft account. This suite of tools is not only powerful but also comprehensive, catering specifically to the needs of software developers. With these features, teams can enhance collaboration, streamline workflows, and ultimately improve project outcomes.
Description
Introducing a remarkably swift neural engine designed for the future of customer support and software development. This innovative solution harnesses the capabilities of LLMs and advanced analytics to transform your engagement with customers. It features automated routing, collaboration, and triaging mechanisms that address customer needs instantly. Enhance your support team’s efficiency and minimize incoming inquiries using cutting-edge AI technology. Additionally, it bridges development teams with customer experiences to ensure their impact is felt across the board. By effectively triaging customer feedback, you’ll receive actionable insights for product improvements. This collaborative environment fosters software development and customer support in unison. With features like live chat, ticket management, and engineering issue tracking all in one location, it streamlines communication and problem resolution. Tailor your platform to meet specific requirements through customizable objects, views, and additional options. Expand your capabilities using APIs and webhooks, enabling you to build, test, deploy, and release your own automated solutions. You’ll have the ability to map work, customer interactions, and product data seamlessly within a single system. This modern infrastructure supports cloud-native scalability, accommodating millions of users efficiently. It delivers consumer-grade, real-time experiences through text, audio, and video formats while maintaining enterprise-level security and compliance standards. As a result, businesses can confidently engage with their customers while innovating and adapting to their needs in a dynamic market.
API Access
Has API
API Access
Has API
Integrations
Bitbucket
GitHub
GitLab
HubSpot CRM
HubSpot Customer Platform
Slack
Zendesk
AWS Elastic Beanstalk
Bugsnag
CircleCI
Integrations
Bitbucket
GitHub
GitLab
HubSpot CRM
HubSpot Customer Platform
Slack
Zendesk
AWS Elastic Beanstalk
Bugsnag
CircleCI
Pricing Details
$250 per year
Free Trial
Free Version
Pricing Details
$9.99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Axosoft
Founded
2002
Country
United States
Website
www.axosoft.com
Vendor Details
Company Name
DevRev
Founded
2020
Country
United States
Website
devrev.ai/
Product Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Project Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Scrum
Backlog Management
Collaboration Board
Daily Reports
Iteration Management
KPI Monitoring
Milestone Tracking
Prioritization
Progress Tracking
Release Planning
Roadmapping
Sprint Planning
Task Management
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Management
Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management
Product Roadmap
Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management
