Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Axence ConnectPro, a remote access tool and IT support tool, is designed to help with remote working and technical support. Here are a few of its key features.
• Remote Access: Secure remote access to computers and servers of users for troubleshooting.
• Real-time communication: Instant messaging, chat and chat rooms for quick problem resolution.
• Remote monitoring: View software, hardware, and performance metrics remotely.
• Unlimited sessions: Connect multiple workstations at once.
• Seamless integration with Active Directory and network configuration.
• User-Friendly Interface: Easy to use for both IT professionals and end users.
• Remote desktop management: Supports files transfers, registry editing, process management and command execution.
Axence ConnectPro is perfect for businesses looking to streamline IT support, and enhance remote working abilities.
Description
VikiDesk is a comprehensive remote-support solution for both IT service providers and individual PC users on the Windows platform. It integrates various features such as remote session handling, management of customer devices, and organization of tickets and appointments within a unified workspace; additionally, it allows for file transfers and sending text-based commands to multiple PCs simultaneously. The platform is equipped with the Viki AI assistant, which can analyze reported issues, execute authorized configuration, repair, or update tasks, and provide a summary of its findings. Actions taken are regulated by device permissions and the required user or support authorizations. A dedicated customer module facilitates ongoing service agreements, while a quick-support feature caters specifically to ad-hoc sessions. For private users, the service offers a subscription model for IT assistance, ensuring that human support is available when necessary. Subscriptions come in both paid options with and without AI capabilities, and many eligible plans provide a five-day trial period, allowing users to explore the service before committing fully. This combination of features makes VikiDesk a versatile tool for managing remote IT support efficiently.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Active Directory
No
Pricing Details
0 USD/Yeaer
free annual subscription to celebrate the 20th anniversary of Axence
Free Trial
No
Free Version
Yes
Pricing Details
€29.99/month
Plans start at €29.99 per month and are available with or without AI. Eligible plans include a five-day trial.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Axence
Founded
2005
Country
Poland
Website
axence.net/en
Vendor Details
Company Name
Cruvigo
Country
Germany
Website
vikidesk.de/
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
Yes
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No