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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Axence ConnectPro, a remote access tool and IT support tool, is designed to help with remote working and technical support. Here are a few of its key features. • Remote Access: Secure remote access to computers and servers of users for troubleshooting. • Real-time communication: Instant messaging, chat and chat rooms for quick problem resolution. • Remote monitoring: View software, hardware, and performance metrics remotely. • Unlimited sessions: Connect multiple workstations at once. • Seamless integration with Active Directory and network configuration. • User-Friendly Interface: Easy to use for both IT professionals and end users. • Remote desktop management: Supports files transfers, registry editing, process management and command execution. Axence ConnectPro is perfect for businesses looking to streamline IT support, and enhance remote working abilities.

Description

VikiDesk is a comprehensive remote-support solution for both IT service providers and individual PC users on the Windows platform. It integrates various features such as remote session handling, management of customer devices, and organization of tickets and appointments within a unified workspace; additionally, it allows for file transfers and sending text-based commands to multiple PCs simultaneously. The platform is equipped with the Viki AI assistant, which can analyze reported issues, execute authorized configuration, repair, or update tasks, and provide a summary of its findings. Actions taken are regulated by device permissions and the required user or support authorizations. A dedicated customer module facilitates ongoing service agreements, while a quick-support feature caters specifically to ad-hoc sessions. For private users, the service offers a subscription model for IT assistance, ensuring that human support is available when necessary. Subscriptions come in both paid options with and without AI capabilities, and many eligible plans provide a five-day trial period, allowing users to explore the service before committing fully. This combination of features makes VikiDesk a versatile tool for managing remote IT support efficiently.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 

Integrations

Active Directory No 

Pricing Details

0 USD/Yeaer
free annual subscription to celebrate the 20th anniversary of Axence
Free Trial No 
Free Version Yes 

Pricing Details

€29.99/month
Plans start at €29.99 per month and are available with or without AI. Eligible plans include a five-day trial.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Axence

Founded

2005

Country

Poland

Website

axence.net/en

Vendor Details

Company Name

Cruvigo

Country

Germany

Website

vikidesk.de/

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback Yes 

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

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