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features
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support

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Description

Automox is a cloud-native solution that is accessible worldwide, providing effective management for OS and third-party patches, security settings, and custom scripts across Windows, Mac, and Linux systems through a user-friendly console. This platform allows IT and SecOps teams to swiftly gain oversight and control over on-premises, remote, and virtual endpoints, eliminating the need for expensive infrastructure deployment. By streamlining these processes, Automox enhances operational efficiency and strengthens security measures across diverse environments.

Description

ServiceNow® Problem Management streamlines the process of restoring services, often enabling the prevention of future issues altogether. By utilizing a systematic workflow that identifies root causes and resolves problems, ServiceNow allows organizations to eradicate recurring incidents and lessen the effects of unforeseen disruptions. Through automated workflows, problem managers can conveniently document both workarounds and solutions, allowing IT teams to concentrate on their tasks and enhance productivity. With a unified perspective on incidents and related changes, IT professionals can provide quicker responses and effective resolutions. Accelerate the resolution process, reduce interruptions, and lessen the consequences by disseminating solutions and workarounds. Identify and tackle potential points of failure while assessing the impact of issues all in a single platform. By equipping IT with the tools to tackle problems at their origin, the likelihood of future disruptions from repeated incidents is significantly diminished. Furthermore, sharing updates with service subscribers fosters greater transparency and facilitates more effective collaboration among teams. As a result, organizations can work more cohesively and efficiently to improve overall service quality.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axonius Yes 
Blink Yes 
CrowdStrike Falcon Yes 
Freshservice Yes 
JumpCloud Yes 
JupiterOne Yes 
Lucidum Yes 
OctoXLabs Yes 
Okta Yes 
Slack Yes 
Sunrise HR Case Management Yes 
Sunrise IT Service Management Yes 
Teamstack Yes 
ThreatAware Yes 
openITCOCKPIT No 

Integrations

Axonius No 
Blink No 
CrowdStrike Falcon No 
Freshservice No 
JumpCloud No 
JupiterOne No 
Lucidum No 
OctoXLabs No 
Okta No 
Slack No 
Sunrise HR Case Management No 
Sunrise IT Service Management No 
Teamstack No 
ThreatAware No 
openITCOCKPIT Yes 

Pricing Details

$3.00
Pricing is per endpoint per month, starting at $3.00 per endpoint.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Automox

Founded

2015

Country

United States

Website

www.automox.com

Vendor Details

Company Name

ServiceNow

Founded

2004

Country

United States

Website

www.servicenow.com/products/problem-management.html

Product Features

Computer Security

Anti Spam No 
Antivirus No 
Audit Trail No 
Compliance Management Yes 
Database Security Audit No 
File Access Control No 
Financial Data Protection No 
Maintenance Scheduling Yes 
Real Time Monitoring No 
Security Event Log No 
Virus Definition Update No 
Vulnerability Protection Yes 

Endpoint Detection and Response (EDR)

Behavioral Analytics No 
Blacklisting/Whitelisting No 
Continuous Monitoring No 
Malware/Anomaly Detection No 
Prioritization Yes 
Remediation Management Yes 
Root Cause Analysis No 

Endpoint Protection

Activity Log No 
Antivirus No 
Application Security Yes 
Behavioral Analytics No 
Device Management Yes 
Encryption No 
Signature Matching No 
Web Threat Management No 
Whitelisting / Blacklisting No 

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management Yes 
Configuration Management Yes 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management Yes 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Management

Capacity Monitoring No 
Compliance Management Yes 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management Yes 
Remote Access No 
Scheduling No 
Software Inventory Yes 
User Activity Monitoring No 

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal Yes 
Service Catalog No 
Service Reporting No 
Ticket Management No 

MSP

Backup Management No 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring Yes 
Scheduling No 

Patch Management

Alerts/Notifications Yes 
Automatic Approval Yes 
Automatic Patch Deployment Yes 
Automatic Scans Yes 
Compliance Management Yes 
Custom Patches Yes 
Dashboard Yes 
Network Wide Management Yes 
Patch Prioritization Yes 
Patch Testing Yes 
Remote Access/Control Yes 
Vulnerability Scanning Yes 

Vulnerability Management

Asset Discovery No 
Asset Tagging Yes 
Network Scanning No 
Patch Management Yes 
Policy Management Yes 
Prioritization Yes 
Risk Management Yes 
Vulnerability Assessment Yes 
Web Scanning No 

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

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