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Description
Automated Email Manager automates repetitive tasks associated with your inbound emails and attachments. This can save you valuable time and energy. It monitors your email box and automatically detects new messages. It then applies the specified action(s), such as copying or moving emails, saving emails in PDF, replying to emails, and saving them in PDF. Add page number and/or stamps with date, time, and any other information. Automatic Email Manager offers many actions. These actions include printing, converting in pdf, extracting emails, notifying in Slack, ...,, and replying to emails. These actions can be grouped together and applied to an account. It is incredibly easy to use.
Description
Transform customer support into a seamless experience directly from your WordPress site. Every action taken on each ticket is meticulously recorded, giving you total oversight! Automate email notifications for six crucial events, such as when a new ticket is created or when a ticket receives a response. You have full authority over all text and graphics displayed. Enhance your email capabilities and event tracking through our premium add-ons. Assign tickets to the support agent with the fewest open cases to optimize workload. Utilize our smart-agent add-on for advanced ticket management and routing. Customize your ticket forms by adding unique fields, with 13 different field types available – the highest among helpdesk plugins! For even greater functionality, consider our premium custom-fields add-on. Seamlessly integrate complex logic and dynamic forms using the Gravity Forms bridge. What’s a ticket without the ability for clients to attach documents? The system supports multiple file attachments per ticket, even in the free version, ensuring all necessary information can be shared effortlessly. Additionally, this feature enhances communication and makes problem resolution quicker and more efficient.
API Access
Has API
No
API Access
Has API
No
Integrations
Gmail
Yes
Groundhogg
No
Microsoft 365
Yes
Microsoft Excel
Yes
Microsoft Exchange
Yes
Microsoft Outlook
Yes
Microsoft PowerPoint
Yes
Microsoft Word
Yes
WordPress
No
Yahoo! Mail
Yes
Integrations
Gmail
No
Groundhogg
Yes
Microsoft 365
No
Microsoft Excel
No
Microsoft Exchange
No
Microsoft Outlook
No
Microsoft PowerPoint
No
Microsoft Word
No
WordPress
Yes
Yahoo! Mail
No
Pricing Details
$99 one/year
Annual or perpetual licenses available
Free Trial
Yes
Free Version
No
Pricing Details
$149 per year
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Namtuk
Founded
2004
Country
France
Website
www.automatic-email-manager.com
Vendor Details
Company Name
Structured Markets Group
Country
Canada
Website
getawesomesupport.com
Product Features
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
No
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
