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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Aurigo Lumina is a sophisticated cloud platform that utilizes artificial intelligence to improve capital planning and management of construction projects, allowing users to efficiently search through, analyze, and forecast risks and results from a single, integrated interface. Acting as a smart assistant, Lumina enhances the functionality of Aurigo Masterworks by revolutionizing the methods project teams use to access, compile, and understand data, leveraging natural language processing and generative AI to provide contextual insights, concise summaries, and direct access to original documents, thereby minimizing delays due to incomplete information and enhancing overall productivity. Among its features, the platform offers Lumina GPT for seamless conversational searches of all project data, Lumina Analytics which employs machine learning for predictive insights that refine budget and scheduling accuracy by analyzing both current and past trends, as well as tools for risk management that evaluate, rank, and propose strategies to mitigate potential challenges. This comprehensive approach ensures that project teams are well-equipped to navigate complexities and make informed decisions throughout their projects.

Description

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Ada No 
Amazon Connect No 
Avaamo No 
Bland AI No 
Calabrio ONE No 
Cognigy.AI No 
Content Guru storm No 
Cresta No 
Daily No 
Decagon No 
ElevenLabs No 
Five9 No 
Genesys Cloud CX No 
Gryphon ONE No 
Hume AI No 
Medallia No 
NLX No 
Observe.AI No 
Telnyx No 
Verint CX Automation No 

Integrations

Ada Yes 
Amazon Connect Yes 
Avaamo Yes 
Bland AI Yes 
Calabrio ONE Yes 
Cognigy.AI Yes 
Content Guru storm Yes 
Cresta Yes 
Daily Yes 
Decagon Yes 
ElevenLabs Yes 
Five9 Yes 
Genesys Cloud CX Yes 
Gryphon ONE Yes 
Hume AI Yes 
Medallia Yes 
NLX Yes 
Observe.AI Yes 
Telnyx Yes 
Verint CX Automation Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.0060 per agent minutes
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Aurigo Software Technologies

Founded

2003

Country

United States

Website

www.aurigo.com

Vendor Details

Company Name

Operata

Founded

2017

Country

United States

Website

operata.com

Product Features

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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