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Description
Auralis AI is a cutting-edge platform aimed at transforming customer experiences via automation powered by artificial intelligence. This innovative solution allows businesses to optimize their support functions by managing routine tasks, providing round-the-clock assistance in various languages, and effortlessly fitting into current CRM and helpdesk frameworks. By decreasing response times and limiting human mistakes, Auralis AI significantly enhances operational efficiency and customer satisfaction. With its strong analytical capabilities and ongoing learning processes, the platform adjusts to the changing demands of customers, guaranteeing tailored and effective support. Consequently, Auralis AI stands out as an essential tool for companies looking to implement scalable and intelligent automation in their customer interactions, ultimately driving growth and loyalty.
Description
Seraph is a sophisticated Customer Support Management System that was initially crafted for IT support organizations to effectively oversee and monitor their support tickets for both retail and corporate clients. It incorporates the latest programming languages and methodologies, making it entirely accessible via the web. To facilitate quick deployment, we offer it as a VirtualBox image, allowing users to get started swiftly. This modular framework is highly customizable for various support enterprises, and beyond its essential modules, it provides the flexibility to expand with additional components sourced from its open-source libraries. Users have the option to host Seraph on their own servers, or alternatively, we can manage it for you on our cloud infrastructure. We handle all aspects of maintenance and backups, enabling you to focus solely on growing your business. This ensures that you can deliver exceptional customer service without the hassle of technical management.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
ActiveCampaign
Brevo
Freshdesk
Gorgias
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Intercom
Kayako
Mailchimp
Integrations
ActiveCampaign
Brevo
Freshdesk
Gorgias
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Intercom
Kayako
Mailchimp
Pricing Details
$499 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Auralis AI
Founded
2022
Country
United States
Website
auralis.ai/
Vendor Details
Company Name
Software Assistance
Founded
1996
Country
United Kingdom
Website
www.seraphhelpdesk.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
