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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Atronova DMS transforms SharePoint and Microsoft 365 into a comprehensive system of record by incorporating essential governance features that Microsoft overlooks, including naming conventions, document registries, approval workflows, records management, comprehensive search functionality, role-based access control, and a robust, tamper-proof audit trail, all accessible through Microsoft 365's sign-in. Tailored for mid-sized and larger organizations that are already utilizing Microsoft 365, this solution ensures that users maintain control, compliance, and ease of information retrieval without having to abandon the familiar tools they rely on. Additionally, Atronova (operating as Atron Tech Consultants LLP) offers a variety of services beyond the DMS product, such as artificial intelligence solutions, cybersecurity measures, assistance with Microsoft 365 migrations, cloud-native application development, and advanced data analytics, thereby positioning itself as a versatile partner for businesses looking to enhance their digital operations. With this multifaceted approach, Atronova aims to not only elevate the user experience but also support organizations in navigating the complexities of modern digital landscapes and compliance requirements.

Description

CV Helpdesk is an advanced Help Desk and Ticket Management System designed specifically for Microsoft 365 and SharePoint. This single-tenant, GDPR-compliant solution operates completely within your Microsoft 365 environment, ensuring that there is no reliance on shared infrastructure or third-party data storage. Emails directed to a shared mailbox are seamlessly transformed into tickets, automatically capturing important details such as the sender, subject line, message body, and any attachments, eliminating the need for manual input. With features like automated ticket routing, SLA tracking, and real-time dashboards, it consolidates fragmented inboxes and spreadsheets into a cohesive support portal for employees. Exclusively tailored for Microsoft 365, this system does not require you to adapt to a new platform or undertake a steep learning curve, while also providing complete control over your data through the trusted governance tools of SharePoint. Additionally, its user-friendly interface ensures that teams can quickly navigate and utilize the system effectively.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

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Integrations

Microsoft 365

Integrations

Microsoft 365

Pricing Details

Contact for pricing
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Atron Tech Consultants LLP

Founded

2025

Country

India

Website

atronova.com

Vendor Details

Company Name

Codevision Technologies Private Limited

Founded

2018

Country

India

Website

thecodevision.com

Product Features

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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