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Description
Atronova DMS transforms SharePoint and Microsoft 365 into a comprehensive system of record by incorporating essential governance features that Microsoft overlooks, including naming conventions, document registries, approval workflows, records management, comprehensive search functionality, role-based access control, and a robust, tamper-proof audit trail, all accessible through Microsoft 365's sign-in. Tailored for mid-sized and larger organizations that are already utilizing Microsoft 365, this solution ensures that users maintain control, compliance, and ease of information retrieval without having to abandon the familiar tools they rely on. Additionally, Atronova (operating as Atron Tech Consultants LLP) offers a variety of services beyond the DMS product, such as artificial intelligence solutions, cybersecurity measures, assistance with Microsoft 365 migrations, cloud-native application development, and advanced data analytics, thereby positioning itself as a versatile partner for businesses looking to enhance their digital operations. With this multifaceted approach, Atronova aims to not only elevate the user experience but also support organizations in navigating the complexities of modern digital landscapes and compliance requirements.
Description
CV Helpdesk is an advanced Help Desk and Ticket Management System designed specifically for Microsoft 365 and SharePoint. This single-tenant, GDPR-compliant solution operates completely within your Microsoft 365 environment, ensuring that there is no reliance on shared infrastructure or third-party data storage.
Emails directed to a shared mailbox are seamlessly transformed into tickets, automatically capturing important details such as the sender, subject line, message body, and any attachments, eliminating the need for manual input. With features like automated ticket routing, SLA tracking, and real-time dashboards, it consolidates fragmented inboxes and spreadsheets into a cohesive support portal for employees.
Exclusively tailored for Microsoft 365, this system does not require you to adapt to a new platform or undertake a steep learning curve, while also providing complete control over your data through the trusted governance tools of SharePoint. Additionally, its user-friendly interface ensures that teams can quickly navigate and utilize the system effectively.
API Access
Has API
API Access
Has API
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Pricing Details
Contact for pricing
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Atron Tech Consultants LLP
Founded
2025
Country
India
Website
atronova.com
Vendor Details
Company Name
Codevision Technologies Private Limited
Founded
2018
Country
India
Website
thecodevision.com
Product Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management