Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

Write a Review

Description

Atrium comprises a collection of intranet templates and SharePoint Framework web parts specifically designed for SharePoint Online. Site administrators can easily install these packages via their Microsoft 365 tenant's SharePoint app catalog, allowing them to create pages filled with essential starter content and web parts that cover news, events, employee directories, FAQs, polls, profiles, and other relevant workplace information. Additionally, there are optional Atrium products that provide enhanced features such as forms and approval workflows, an internal help desk, a learning management system, document management capabilities, and the ability to handle ZIP files within SharePoint. All content is securely stored in SharePoint lists associated with the customer's site, and access permissions are aligned with the logged-in user's authorizations. Organizations can leverage Atrium to create employee home pages, team hubs, onboarding and training pages, as well as internal support services, all without the need for separate servers or additional user directories. Packages for Atrium are available for purchase for a Microsoft 365 tenant, with no ongoing subscription fees or charges based on user count. It is important to note that some email functionalities may require administrator consent for Microsoft Graph Mail.Send to be utilized effectively. Overall, Atrium streamlines the creation and management of workplace information, enhancing collaboration and communication within organizations.

Description

SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Microsoft SharePoint Yes 
Microsoft Teams Yes 
Microsoft 365 No 
Microsoft Outlook Yes 
Microsoft Power Apps No 
Microsoft Power BI No 

Integrations

Microsoft SharePoint Yes 
Microsoft Teams Yes 
Microsoft 365 Yes 
Microsoft Outlook No 
Microsoft Power Apps Yes 
Microsoft Power BI Yes 

Pricing Details

£95 one-time per tenant
A single web part costs £95 plus VAT as a one-time purchase for one Microsoft 365 tenant. There are no subscriptions or per-user fees.
Free Trial No 
Free Version No 

Pricing Details

$15 per user per year
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cloudly Move

Founded

2022

Country

United Kingdom

Website

atrium.cloudlymove.com

Vendor Details

Company Name

SP Marketplace

Founded

2012

Country

United States

Website

www.spmarketplace.com/sharepoint-helpdesk.html

Product Features

Intranet

Activity / News Feed No 
Blogs No 
Calendar Management No 
Content Management No 
Discussions / Forums No 
Employee Directory No 
Knowledge Management No 
Policy Management No 
Search No 
Wiki No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

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