Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Atrium comprises a collection of intranet templates and SharePoint Framework web parts specifically designed for SharePoint Online. Site administrators can easily install these packages via their Microsoft 365 tenant's SharePoint app catalog, allowing them to create pages filled with essential starter content and web parts that cover news, events, employee directories, FAQs, polls, profiles, and other relevant workplace information. Additionally, there are optional Atrium products that provide enhanced features such as forms and approval workflows, an internal help desk, a learning management system, document management capabilities, and the ability to handle ZIP files within SharePoint. All content is securely stored in SharePoint lists associated with the customer's site, and access permissions are aligned with the logged-in user's authorizations. Organizations can leverage Atrium to create employee home pages, team hubs, onboarding and training pages, as well as internal support services, all without the need for separate servers or additional user directories. Packages for Atrium are available for purchase for a Microsoft 365 tenant, with no ongoing subscription fees or charges based on user count. It is important to note that some email functionalities may require administrator consent for Microsoft Graph Mail.Send to be utilized effectively. Overall, Atrium streamlines the creation and management of workplace information, enhancing collaboration and communication within organizations.
Description
SP IT Helpdesk is a versatile application designed for Microsoft Teams and SharePoint that effectively integrates helpdesk functions, change management, IT asset tracking, a calendar, discussions, and document management. Unlike conventional standalone help desk systems, SP IT Helpdesk merges business process automation with a collaborative experience for teams. Users benefit from a self-service MyIT portal accessible via MS Teams or SharePoint, simplifying the process of ticket submission and granting access to a comprehensive knowledge base, essential documents, and training links. IT personnel can utilize the secure Staff Portal within Microsoft Teams or SharePoint, which serves as a centralized hub for organizing IT tasks, communications, and documentation. Additionally, the platform features an integrated Power BI Dashboard that enhances visibility and reporting capabilities for management, ensuring informed decision-making and streamlined operations. This innovative approach fosters a more efficient and connected IT support environment.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Microsoft 365
No
Microsoft Outlook
Yes
Microsoft Power Apps
No
Microsoft Power BI
No
Integrations
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Microsoft 365
Yes
Microsoft Outlook
No
Microsoft Power Apps
Yes
Microsoft Power BI
Yes
Pricing Details
£95 one-time per tenant
A single web part costs £95 plus VAT as a one-time purchase for one Microsoft 365 tenant. There are no subscriptions or per-user fees.
Free Trial
No
Free Version
No
Pricing Details
$15 per user per year
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cloudly Move
Founded
2022
Country
United Kingdom
Website
atrium.cloudlymove.com
Vendor Details
Company Name
SP Marketplace
Founded
2012
Country
United States
Website
www.spmarketplace.com/sharepoint-helpdesk.html
Product Features
Intranet
Activity / News Feed
No
Blogs
No
Calendar Management
No
Content Management
No
Discussions / Forums
No
Employee Directory
No
Knowledge Management
No
Policy Management
No
Search
No
Wiki
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No