Compare Assembled vs. Mosaic

Assembled's AI agents offer advanced automation solutions across chat, email, and voice platforms, adeptly listening, responding, and taking decisive actions to address intricate challenges. The AI Chat Agents can manage up to 70% of inquiries through natural dialogue, seamlessly connecting with platforms like Shopify to perform tasks beyond mere responses. Meanwhile, AI Voice Agents can engage in an unlimited number of simultaneous conversations, providing a human-like experience that eliminates cumbersome phone menus and waiting periods, ensuring round-the-clock assistance. The AI Email Agents work swiftly to resolve cases, efficiently clearing backlogs and upholding rapid response rates during peak times. All agents are designed to integrate effortlessly with your knowledge base, CRM, and other internal systems, uphold brand consistency through tailored style guides, facilitate intelligent transitions with comprehensive context, and scale endlessly without necessitating additional staffing.

Assembled's AI-driven assistants revolutionize customer service through the integration of AI Copilot, AI Voice Agent, and AI Chat Agent, which function cohesively across various platforms. The AI Copilot acts as a personal assistant for each agent, offering access to knowledge resources, crafting compassionate responses, reducing administrative tasks, and enabling real-time translation. AI Voice Agents are capable of managing an unlimited number of concurrent discussions, ensuring engaging, human-like conversations, efficient transitions, and robust reliability suitable for enterprises. Meanwhile, AI Chat Agents are available around the clock, providing automated solutions that can scale endlessly without the need for additional staff. All AI solutions seamlessly integrate into your existing contact center infrastructure, uphold brand uniformity, and connect with knowledge repositories and tools like Shopify for intricate operations, while delivering consolidated analytics. The outcomes include a 54% boost in productivity, a 50% acceleration in agent training, a 30% enhancement in resolution rates, and the ability to offer uninterrupted global assistance without language barriers or the necessity for new hires.

Assembled's AI Copilot offers a dedicated AI assistant for each agent, seamlessly integrated into your help desk. It enhances support by providing valuable insights, crafting sympathetic responses, and assisting agents with intricate cases that aren't suitable for full automation. The Copilot ensures that agents have immediate access to essential company knowledge, past case details, templates, and necessary tools, removing the need for time-consuming manual searches. It takes care of monotonous tasks such as correcting errors, tidying up, and composing follow-up notes while delivering precise and engaging replies that reflect the customer's tone, sentiment, and account history in alignment with your brand's voice. Notable functionalities include on-the-spot translation assistance, real-time context that adapts as customers interact across various teams and channels, live support for quicker agent training, and ongoing improvement based on agent input.

Assembled's AI-driven customer service solutions revolutionize the support experience by employing AI Agents and Copilot, which operate harmoniously across various channels including chat, email, voice, SMS, Slack, and help centers through a single, cohesive system. These AI Agents offer round-the-clock automated support capable of managing complex workflows while scaling effortlessly without increasing staff numbers. They also seamlessly connect with platforms like Shopify to perform tasks beyond just providing information. Meanwhile, AI Copilot acts as an AI assistant for each agent, helping to access knowledge, craft compassionate responses, reduce repetitive tasks, and offer immediate translation services. All of these solutions uphold brand integrity, integrate smoothly into contact platforms, and provide comprehensive reporting.

Assembled's AI Voice Agent offers an innovative approach to phone support, creating customer experiences that are both enjoyable and efficient by eliminating traditional phone trees and simplifying complex decision-making into fluid conversations. This technology features realistic interactions with minimal delays, cutting-edge noise reduction, and support for multiple languages through real-time translation. It provides around-the-clock voice assistance that can scale endlessly, managing countless simultaneous interactions without the need for additional staff. The AI connects directly to your knowledge base, CRM, and platforms like Shopify, enabling it to address intricate issues such as refunds and record modifications—providing actionable solutions rather than mere responses. It integrates effortlessly into your contact system, utilizing intelligent handoffs based on customer sentiment and team availability, while ensuring complete context is preserved. With enterprise-level dependability and built-in failover mechanisms, it guarantees uninterrupted service around the clock.

Assembled offers an advanced employee scheduling solution that combines automation and intelligence for efficient and scalable scheduling. Create schedules that meet SLA requirements in just minutes using adaptable templates, business rules, and built-in optimizations for managing breaks, lunch periods, and compliance issues. The platform includes features such as agent-centric scheduling that allows for shift swaps, time-off requests, and voluntary overtime submissions, all designed with safeguards to ensure adequate coverage. Users can make quick adjustments throughout the day using multi-select options, and scenario testing allows for careful evaluation of staffing modifications before implementation. With global timezone compatibility, integrations with Google Calendar and Slack, keyboard shortcuts, and a version history feature, workflow management becomes effortless. The schedule generation process transforms what once took over an hour into just five minutes with a few clicks, resulting in a 90% reduction in scheduling time while upholding agent flexibility and overall team effectiveness.

Assembled Vendor Management enhances the efficiency and effectiveness of Business Process Outsourcing (BPO) by streamlining operations and eliminating manual tasks, while offering comprehensive insights into vendor activities. It facilitates collaborative workforce planning through a shared platform, replacing cumbersome spreadsheet exchanges with efficient negotiations and resource distribution among various vendors. This solution provides immediate access to BPO timelines, compliance tracking, and consistent activity mapping across all vendor locations. Notable features include invoice verification with tracking of productive hours, performance assessments across different BPOs, hourly reconciliation heat maps, and secure access management with permissions. It seamlessly connects with leading Workforce Management (WFM) systems such as Genesys, Verint, and NICE, delivering a unified reference point for scheduling, billing, and performance evaluation throughout your entire BPO ecosystem. This platform ensures you only incur costs for productive hours, empowering you to make informed decisions concerning vendor performance and resource allocation.

Assembled's Workforce Management equips you to tackle any challenge with accurate forecasts, automated scheduling, and comprehensive real-time analytics. Whether you're overseeing in-house, AI, or BPO personnel, your coverage can flexibly adjust to meet your specific requirements. Utilizing sophisticated models, it identifies your distinct trends and accommodates both human and AI capabilities. The system aligns staff across live and asynchronous channels with detailed forecasting tailored to all types of work. Automated scheduling harmonizes human and AI agents smoothly, featuring adaptable templates, built-in compliance measures, and agent adaptability through established guidelines. Gain actionable real-time insights to track performance, with customizable alerts, versatile dashboards for data analysis, and easy drag-and-drop modifications for immediate staffing changes. Enhance BPO results through collaborative headcount strategies, real-time updates, and automated invoice verification. Experience a reduction of 90% in scheduling time, 50% in forecasting time, and seamless connectivity with your entire technology ecosystem.

Assembled's approach to workforce optimization significantly enhances performance by utilizing accurate forecasting, automated scheduling, and immediate insights. Their sophisticated models identify distinct patterns, effectively balancing both human and AI resources across various channels. Detailed forecasting ensures appropriate staffing for transfers, escalations, specialized queues, and omnichannel scenarios, whether using pre-designed models or custom data inputs. The automated scheduling system seamlessly integrates human and AI agents, offering adaptable templates, inherent compliance features, and agent flexibility within established guidelines. Continuous optimization involves monitoring service level agreements (SLAs), tracking demand spikes, making real-time adjustments with a simple drag-and-drop interface, and proactively modifying schedules. Additionally, insightful adherence notifications, occupancy analytics, and productivity measurements ensure effective management without the need for constant oversight.