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Description

Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.

Description

symplr Workforce enables organizations to enhance their technology and processes by leveraging integration and technological tools. With mobile access to valuable analytics and actionable insights, users can achieve better financial, clinical, and compliance results while also fostering improved engagement among staff. By providing a comprehensive overview of hours worked, pay policies, and scheduled hours, symplr Workforce can anticipate potential overtime, allowing organizations to make informed decisions to manage costs effectively. The platform's integrated features for timekeeping, scheduling, and workforce analytics facilitate better collaboration and productivity management. Organizations can utilize the combined data from timekeeping and scheduling to make informed, proactive decisions tailored to both clinical and non-clinical roles throughout the organization. Designed to align with your operational needs, symplr Workforce promotes a collaborative approach centered around patient care while also simplifying the navigation of complex healthcare regulations and organizational policies, ultimately easing the burdens on payroll and other staff functions. This innovative solution not only streamlines workforce management but also enhances overall organizational efficiency by integrating various aspects of operations into a cohesive system.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aspect Performance
Aspect Quality
Chatterbox

Integrations

Aspect Performance
Aspect Quality
Chatterbox

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Aspect, an Alvaria Brand

Founded

2021

Country

United States

Website

www.aspect.com

Vendor Details

Company Name

symplr

Country

United States

Website

www.symplr.com/products/symplr-workforce

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Alternatives

Alternatives