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Average Ratings 0 Ratings

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Description

Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.

Description

Queue Scan (Q-Scan) is a mobile application geared towards workforce management and serves as an effective tool for mobile data gathering. It captures details regarding tasks performed, which can include manufacturing products or providing services. This app seamlessly integrates with a web-based platform that oversees employee management, work orders, and instructions. Employees use a badge printed from the Q-Scan web interface to log their attendance and scan work orders using QR Codes. Task information is conveniently displayed on the mobile device, allowing users to simply tap to commence or conclude their operations. Our innovative, patent-pending workforce management solution provides comprehensive oversight and efficient administration of shop floor and labor activities. The capabilities embedded within Q-Scan empower users to enhance processes that are otherwise inefficient and manual, all accessible at their fingertips. By utilizing this technology, businesses can significantly boost productivity and reduce operational complexities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aspect Performance Yes 
Aspect Quality Yes 
Chatterbox Yes 

Integrations

Aspect Performance No 
Aspect Quality No 
Chatterbox No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Aspect, an Alvaria Brand

Founded

2021

Country

United States

Website

www.aspect.com

Vendor Details

Company Name

Coldwater Technology

Founded

2006

Country

United States

Website

www.coldwatertech.com

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

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Alternatives

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