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Description

Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.

Description

ORCODA Workforce Logistics System is a solution to mass movement of remote workers. It allows for one login which increases accuracy and visibility. The entire process can be seamlessly integrated and optimised with greater compliance. One platform that manages "white space" between existing personnel supply chains. It links multiple databases and allows for tracking the movements of each worker, contractor, and supplier. A complete digital solution for managing remote workers with a complete digital solution to provide governance and compliance. OWLS connects on-site management with sub-contractors, suppliers, and employees throughout the entire personnel supply chain.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Simple Notification Service (SNS) No 
Aspect Performance Yes 
Aspect Quality Yes 
Chatterbox Yes 
E7 No 
Google Maps No 
InTouch No 
Inntopia No 
Microsoft Dynamics 365 Business Central No 
OneSignal No 
RMS Cloud No 
SendGrid No 
TN360 No 
WholesaleSMS No 
Xero No 

Integrations

Amazon Simple Notification Service (SNS) Yes 
Aspect Performance No 
Aspect Quality No 
Chatterbox No 
E7 Yes 
Google Maps Yes 
InTouch Yes 
Inntopia Yes 
Microsoft Dynamics 365 Business Central Yes 
OneSignal Yes 
RMS Cloud Yes 
SendGrid Yes 
TN360 Yes 
WholesaleSMS Yes 
Xero Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Aspect, an Alvaria Brand

Founded

2021

Country

United States

Website

www.aspect.com

Vendor Details

Company Name

ORCODA

Founded

1983

Country

Australia

Website

www.orcoda.com

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management Yes 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Alternatives

Alternatives